User Researcher in Macclesfield

Due to some new and exciting client partnerships for 2026, we’re looking for user research specialists to join our team. We have opportunities available as 12-month client-based contracts as well as permanent positions, and we would love to hear from people interested in either.

Details

• 12-month fixed term contract or permanent
• £42,000 to £55,000 depending on experience
• Can be based in our Macclesfield office, or remote working (UK only)

The role

For Nexer, user research is an important part of creating user-centred digital products and services that help people to live and work better. We’re seeing more demand for our research services from our clients across multiple sectors and are looking for experienced user research specialists to jump straight on to project work.

You’ll be working in a multi-disciplinary team to understand the context, expectations and behaviour of people using the products and services we design. With experience of a wide range of user engagement activities, you’ll know how to select the best methods to gain the right results. You’ll have excellent analytical skills and be able to communicate outcomes to the client and wider project teams in the most effective way.

You’ll ideally have experience of agile, user-centred ways of working and be comfortable working to deadlines with a flexible, adaptable mindset. You’ll have strong collaboration skills, working with other team members to ensure that research objectives are clearly defined and met. You’ll excel in both the planning and delivery of various user engagements, through techniques such as interviews, surveys, usability testing and diary studies. You’ll be confident sharing research findings through workshops, reports, videos, user journey maps, personas and other methods.

If you have other design-led skills from content, UX, digital transformation, user-centred design, accessibility or related disciplines, to complement your research skills, we’d love to hear about those too!

We are ideally looking for someone with a few years’ experience working in a user research role within an agency environment, or within a UK government/public sector role. However, if you’ve got the relevant user research experience from a different industry or environment, we’d be keen to hear how your skills can be transferred so we’d love to hear from you too.

Working at Nexer

Our team tell us that our flexible working is second to none, and we work in a fully hybrid way. Our office in Macclesfield, Cheshire is our central hub, and we have team members across the UK. We encourage regular get-togethers and support meet-ups, event attendance and ongoing learning.

We’re an actively inclusive company and care about equity and diversity. We hold ourselves to account through our employee resource groups, ongoing culture work and wide-reaching internal initiatives.

Our benefits include:

• 28 days annual leave plus bank holidays
• Additional leave days for life events, length of service and volunteering, plus the option to swap bank holidays to different days
• Enhanced new parent policies for maternity, partner and adoption
• 6% company pension contribution
• Income protection and life assurance
• Two Employee Assistance Programmes

A little bit about Nexer

Nexer is a human-centred design, development and consulting company. We work closely with real people to design, build and deliver digital products and services that are highly usable, accessible and engaging. We work with companies large and small, in the public, private and not-for-profit sectors, and we believe strongly in developing long term, mutually beneficial strategic partnerships with our customers. Since 2007, we’ve grown from a team of 4 to a team of 70 people to become one of the most respected user-centred design and digital agencies in the UK. We’re also known for creating and running the popular Camp Digital conference.

Application and hiring process

To apply, send your latest CV to jobs@nexerdigital.co.uk. You can also share your portfolio or recent examples of your work if you would like to. Please indicate in your email whether you are looking for a permanent role or 12-month fixed term contract, or do not have a preference.

We will be reviewing CVs weekly, so please apply as soon as possible. The interview process is two stage:

• Stage one will be a short call or conversation with one of the hiring team and HR. This will be to make sure you meet all requirements for the role and to answer any initial questions, as well as for us to learn a little bit about you.
• Stage two will be 60 minutes with two or three people from our hiring team. We’ll talk more about your experience and knowledge, and discuss the role in more detail.

The interviews will take place from 23rd February, and we hope to make a decision by early March.

To make sure our recruitment process is inclusive and fair, we will:

• Anonymise applications before they are seen by the hiring managers
• Provide interview questions and format in advance
• Ask you if you prefer an in-person, phone or video interview
• Discuss any adjustments or changes we need to consider prior to the interview process

We encourage applications from people who can help enrich the ethnic and cultural diversity of our team, those with access needs, those who need flexible working patterns, and people from all walks of life. If you would like to talk to someone before you apply, email jen.kelly@nexergroup.com.