Solution Architect (UK) in Guildford

We are looking for a Solution Engineer to join our Solution Architect team at Servers.com to work with our present and future customers from different industries: gaming, finance, ad-tech, etc. You will understand their challenges, assist them with the infrastructure design and help the customers progress into the hybrid cloud and bare metal cloud infrastructure.

Responsibilities

• Overall solution design and product selection;
• Technical discovery: working closely with the customer, arranging the requirements, figuring out the opportunities and the limitations;
• Supporting the sales team during onboarding of potential new customers;
• Technical presentations, demos, screencasts to sales and customers;
• Reporting to the product management team about what improvements should be made to our product roadmap;
• Managing stock availability and deployment timelines together with the vendors and the supply chain managers;
• Learning about new products and technologies in the hosting infrastructure industry;
• Working in Guildford at least 4 days a week, as well as during business trips to customer sites and sales events.

Experience/qualifications/skills

• Strong understanding of IT infrastructure (cloud, on-prem, hybrid);
• Experience with cloud platforms (AWS, Azure, GCP);
• Confident presenter with customer-facing experience;
• Knowledge of networking, security, and system architecture. VLAN, RAID, CPU and hardware design, IP networking, IP routing and BGP;
• Ability to design scalable, reliable, and cost-effective solutions;
• Ability to create technical documentation and architecture diagrams;
• Ability to explain complex technical topics to non-technical audiences;
• Strong collaboration skills with sales, engineering, and product teams;
• Customer-focused mindset with a problem-solving approach;
• Ability to manage multiple opportunities in parallel;
• A fluent English speaker.

Nice-to-have requirements

• Cloud Engineer, DevOps Engineer, or equivalent experience;
• Terraform: Hands-on experience in writing infrastructure-as-code (IaC) templates for automating resource deployments;
• Already working as a Solution Architect;
• Experience with baremetal servers hardware;
• Basic scripting;
• STEM bachelor degree.

Location

You will need to be able to get to our Guildford-based office 4 days per week.

Working Hours/Arrangements

40 hours per week (9am to 6pm, including one hour of unpaid break), Mondays to Thursdays – office based; Fridays – Work from home. Flexible-working will be considered (2 WFH days a week) following completion of probational period.

We offer:

• Private healthcare – Once probation period is passed.
• Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
• Pension contribution – 5% of the salary.
• 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
• 10 days working from anywhere in the world following completion of probationary period on a pro-rata basis.
• Office Lunches – Deliveroo to the value of £14 each day.
• Mobile phone bill paid to the value of £80 (subject to BiK taxation).
• Casual dress code.
• Use of Apple MacBook Pro laptop – Mouse and Keyboard. AirPods Headset.

Servers.com is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.