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- Tasks: Manage housing services, support tenants, and tackle community issues.
- Company: Join a forward-thinking housing organisation committed to diversity.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
- Other info: Dynamic role with regular travel and a focus on community engagement.
The predicted salary is between 28000 - 32000 £ per year.
Overview
The Housing Officer will be responsible for all aspects of housing management. You will be providing front line office and community-based services ensuring the effective management of rent collection and arrears recovery, allocations and signing up new tenants, mutual exchanges, home visits, estate inspections and managing anti-social behaviour, as well as tenant consultation and general tenancy and estate management.
The Housing Officer will be providing a proactive service to our tenants, responding to queries around rent payments and arrears, succession, assignments, joint/sole tenancies, abandonments, estate management and estate-based issues and tenancy enforcement. The Housing Officer will also work closely with colleagues within Newydd and partners from Local Authorities, Police, and other external agencies.
About you
Relevant and proven experience within the social housing sector is essential for this role, along with an HNC in Housing Studies or equivalent qualification. Knowledge of estate and tenancy management, housing law, housing benefits and Universal Credit and wider welfare reform, bedroom tax, DHP and proposals under renting homes, are also essential for this role, as are strong levels of IT literacy.
You will be managing a busy and demanding workload so you will need to be able to prioritise tasks and enjoy a varied and rewarding people-focused role. The right attitude is just as important to us as the skills and experience you bring. We are looking for a Housing Officer who has a strong customer service ethos, will go the extra mile and who is also a team player who can provide support and cover where required across the Housing Team.
A driving license and use of a vehicle is essential for this post. The post is also subject to a Disclosure Barring Service (CRB) Check and a renewal check every three years.
If you possess good housing management experience and social housing sector knowledge combined with excellent organisational and communication skills then why not apply?
Other details
Closing date for applications: Tuesday 9 February 2026
Interview date: Tuesday 17 February 2026
*Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received so please apply early to avoid disappointment.
Equal opportunity
Cadarn are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.
Need more information?
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply or contact us to discuss your experience. You may be just the right candidate for this or other roles.
To apply for this job, you will need to complete our short online application form. For further information and to apply online please go to www.cadarn.co.uk/work-for-us
Housing Officer in Cardiff employer: Newydd Housing Association
Contact Detail:
Newydd Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Cardiff
✨Tip Number 1
Get to know the company! Research Cadarn and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios from your past experience in housing management that showcase your skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Housing Officer in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing management. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t just list your qualifications; explain how they relate to the role. If you've got experience with rent collection or dealing with anti-social behaviour, let us know how you handled those situations!
Be Personable: We love a good personality! When writing your application, let your enthusiasm for the role shine through. Show us why you're passionate about providing excellent customer service in the housing sector.
Apply Early: Don’t wait until the last minute to submit your application. We might close the role earlier if we find the right candidate, so get your application in through our website as soon as you can!
How to prepare for a job interview at Newydd Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law, tenancy management, and the specific responsibilities of a Housing Officer. Familiarise yourself with local issues in Cardiff and the surrounding areas, as this will show your commitment and understanding of the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service to tenants, be prepared to share examples of how you've gone the extra mile in previous positions. Think of specific situations where you resolved conflicts or improved tenant satisfaction.
✨Demonstrate Your Organisational Skills
With a busy workload ahead, it's crucial to highlight your ability to prioritise tasks effectively. Prepare to discuss how you manage your time and handle multiple responsibilities, perhaps by sharing a past experience where you successfully juggled various duties.
✨Be a Team Player
Collaboration is key in this role, so be ready to talk about your experiences working within a team. Share how you've supported colleagues in the past and how you can contribute positively to the Housing Team's dynamic.
