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For Companies At a Glance
- Tasks: Manage customer portfolios and deliver top-notch service in a fast-paced environment.
- Company: Join Newton Property Management, a vibrant leader in the property sector with 22 years of experience.
- Benefits: Enjoy perks like remote work options, profit-sharing bonuses, and extra leave for birthdays and festivities.
- Why this job: Be part of a dynamic team focused on customer excellence and community engagement.
- Qualifications: A clean UK driving license and customer service experience are preferred but not essential.
- Other info: This is a full-time role based in Glasgow, perfect for those looking to grow in property management.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Role: Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Responsibilities
Customer experience & engagement:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for creating and distributing regular customer communications
- Conduct regular owners’ meetings, in both individual and group settings
- Plan, attend and manage evening AGM’s for portfolio sites
Portfolio management:
- Responsible for instructing and monitoring both reactive and proactive repairs
- Manage and co-ordinate customer insurance claims process
- Conduct regular property visits
Record keeping:
- Ensuring customer records are kept accurately and up to date
Specific skills, capabilities & requirements
- Full, clean UK Driving License
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits
- Car Allowance
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme.
- Objective based bonus
- Complimentary birthday off
- Additional complimentary festive leave
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Bereavement leave
…..any many more !
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Property Manager employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Newton Property Management. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to manage customer relationships and handle complaints effectively. This will be crucial in demonstrating your suitability for the Property Manager role.
✨Tip Number 4
Research common challenges faced by property managers in the Glasgow area. Being knowledgeable about local issues can set you apart and show that you're proactive and ready to tackle the role head-on.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description, such as 'customer excellence' and 'portfolio management', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed customer relationships or handled property-related tasks in the past.
Showcase Relevant Skills: Emphasise skills that align with the job requirements, such as organisation, communication, and teamwork. If you have experience with CRM systems, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Property Manager role.
How to prepare for a job interview at Newton Property Management Ltd
✨Showcase Your Organisational Skills
As a Property Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Understand the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter. Be ready to discuss how you can contribute to maintaining and enhancing customer satisfaction, as this is central to the role.
✨Prepare for Customer Engagement Scenarios
Think of scenarios where you've had to build relationships with clients or handle difficult situations. Be prepared to share these stories, as they will highlight your customer service skills and ability to engage effectively.
✨Know Your KPIs
Research common Key Performance Indicators (KPIs) in property management, such as customer satisfaction rates and response times. Being knowledgeable about these metrics will show that you understand the importance of performance in this role.
