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- Tasks: Manage customer portfolios and deliver top-notch service in a fast-paced environment.
- Company: Join Newton Property Management, a vibrant leader in the property sector with 22 years of excellence.
- Benefits: Enjoy perks like car allowance, profit-sharing bonuses, and extra leave for birthdays and holidays.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: A clean UK driving license and strong communication skills are essential; experience is a plus.
- Other info: Ideal for organised individuals looking to thrive in a supportive and engaging workplace.
The predicted salary is between 30000 - 42000 £ per year.
Newton Property Management Ltd provided pay range
This range is provided by Newton Property Management Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Newton Property Management Ltd
Executive Assistant at Newton Property Management Ltd
Are you well organised?
Would you like to work for a growing, market leading business?
If you have answered ‘Yes!’, Newton Property Management have an exciting new opportunity within our Glasgow Office.
We\’re looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.
With our people and customers at the heart of everything we\’ve done for the past 24 years, we want to hire someone to slot into our fast‑paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role.
_________________________________________________________________________________________________________
Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best‑in‑class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for creating and distributing regular customer communications
- Conduct regular owners’ meetings, in both individual and group settings
- Plan, attend and manage evening AGM’s for portfolio sites
- Responsible for instructing and monitoring both reactive and proactive repairs
- Manage and co‑ordinate customer insurance claims process
- Conduct regular property visits
- Ensuring customer records are kept accurately and up to date
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery target)
Specific skills, capabilities & requirements:
- Full, clean UK Driving License
- Previous experience in a customer service‑based role
- Ability to work well as part of a team
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme.
- Performance based bonus
- Complimentary birthday off
- Additional complimentary festive leave
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
…..any many more !
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service, Other, and Project Management
#J-18808-Ljbffr
Property Manager employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding their approach to customer service will help you align your communication style and demonstrate your commitment to their values during any discussions.
✨Tip Number 2
Network with current or former employees of Newton Property Management. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you meet with the hiring team.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to manage customer relationships effectively. Being able to discuss specific scenarios will highlight your suitability for the role.
✨Tip Number 4
Research the property management industry trends, especially in Glasgow. Showing that you are knowledgeable about the market can set you apart and demonstrate your enthusiasm for the role and the company.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the Property Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and effective communication abilities. Mention your enthusiasm for joining Newton Property Management and how you align with their customer excellence charter.
Highlight Relevant Skills: In your application, emphasise your proficiency with Office 365 and any experience with CRM systems. Discuss your ability to work under pressure and meet targets, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Newton Property Management Ltd
✨Showcase Your Organisational Skills
As a Property Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the fast-paced environment at Newton Property Management.
✨Communicate Effectively
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built relationships with customers and contractors in previous roles, as this aligns with their focus on customer experience.
✨Familiarise Yourself with the 'Newton Way'
Research the 'Newton Way' customer excellence charter before your interview. Understanding their values and how they approach customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer expectations. Think of specific situations where you had to resolve issues or improve customer satisfaction, and be ready to share those stories.
