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- Tasks: Manage customer portfolios and deliver top-notch service while building strong relationships.
- Company: Join Newton Property Management, a vibrant leader in the property sector with 22 years of excellence.
- Benefits: Enjoy perks like a car allowance, profit-sharing bonuses, and extra leave for birthdays and holidays.
- Why this job: Be part of a dynamic team that values people and offers a fast-paced, engaging work environment.
- Qualifications: A clean UK driving license and strong communication skills are essential; customer service experience is a plus.
- Other info: Experience with CRM systems is preferred but not mandatory; we value your potential!
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised? Can you communicate effectively? Would you like to work for a growing, market leading business? If you have answered \’Yes!\’, then Newton Property Management have an exciting new opportunity within our Inverness Office. We\’re looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business. With our people and customers at the heart of everything we\’ve done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Property Manager (factoring) role. __________________________________________________________________________________ Role: Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter. Main responsibilities: Customer experience & engagement : Responsible for the delivery of the ‘Newton Way’ customer excellence charter Building and maintaining relationships with both customers and contractors Responsible for creating and distributing regular customer communications Conduct regular owners’ meetings, in both individual and group settings Plan, attend and manage evening AGM’s for portfolio sites Portfolio management : Responsible for instructing and monitoring both reactive and proactive repairs Manage and co-ordinate customer insurance claims process Conduct regular property visits Record keeping : Ensuring customer records are kept accurately and up to date Specific skills, capabilities & requirements: Full, clean UK Driving License Previous experience in a customer service-based role Strong communicator Ability to work well as part of a team Proficient using Office 365 Ability to work to targets Works well under pressure Previous experience using a CRM based system is preferable, but not essential Benefits: Car Allowance Group Life Insurance Employee Loan Scheme Pension Scheme, including salary sacrifice enhanced pension scheme. Annual profit-sharing bonus Complimentary birthday off Additional complimentary festive leave Enhanced parental leave (maternity, paternity, adoption leave) Sick Pay Holiday accrual scheme Bereavement leave any many more !41bf1e1f-b16b-4260-a40a-17c77a06fd15
Property Manager employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding their approach to customer service will help you align your communication style and demonstrate your commitment to their values during interviews.
✨Tip Number 2
Network with current or former employees of Newton Property Management. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to manage customer relationships. Be ready to discuss how you've handled challenging situations in a customer service role.
✨Tip Number 4
Research the property management industry trends, especially in Inverness. Being knowledgeable about local market conditions and challenges will show your enthusiasm for the role and your proactive nature.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description, such as 'customer excellence' and 'portfolio management', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and effective communication abilities. Mention specific examples of how you've successfully managed customer relationships or projects in the past.
Highlight Relevant Skills: In your application, emphasise your proficiency with Office 365 and any experience with CRM systems. If you have a clean UK driving licence, make sure to mention it as it's a requirement for the role.
Show Enthusiasm for the Company: Research Newton Property Management and express your enthusiasm for their values and customer-centric approach in your application. This will show that you're genuinely interested in being part of their team.
How to prepare for a job interview at Newton Property Management Ltd
✨Showcase Your Organisational Skills
As a Property Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the fast-paced environment at Newton Property Management.
✨Communicate Effectively
Effective communication is crucial in this role. During the interview, practice clear and concise responses. You might also want to prepare questions that show your interest in customer engagement and relationship building, which are vital for the position.
✨Familiarise Yourself with the 'Newton Way'
Understanding the company's customer excellence charter, known as the 'Newton Way', will give you an edge. Research this concept and be ready to discuss how you can contribute to maintaining and enhancing this standard in your role.
✨Demonstrate Teamwork Abilities
Since the role requires working well as part of a team, think of examples where you collaborated effectively with others. Highlighting your teamwork skills will show that you can integrate smoothly into their dynamic business environment.