Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property managers with admin tasks and deliver top-notch customer service.
- Company: Join a dynamic team committed to excellence in property management.
- Benefits: Enjoy hybrid working, profit-sharing bonuses, and monthly free lunches!
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Participate in fun group challenges and enjoy extra perks on sunny days!
The predicted salary is between 28800 - 43200 £ per year.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer Experience/Engagement: Responsible for the delivery of the ‘Newton Way’ customer excellence charter, building and maintaining relationships with both customers and contractors, and processing and distributing regular customer communications.
- Administration co-ordination: Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers, managing, moving and recording property keys, assisting property managers with administration elements of customer insurance claims, preparing and distributing quarterly customer invoices, and processing property sales.
- Record keeping: Ensuring customer records are kept accurately and up to date, and monitoring and maintaining both personal and shared mailboxes.
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme
- Annual profit-sharing bonus
- Fully paid staff lunch once a month
- Hour back vouchers
- Extra 15 minutes for lunch when it’s warm and sunny
- Complimentary birthday off
- Free breakfast roll and 12.30pm finish on Bank Holiday weekends
- Additional complimentary festive leave
- Hybrid working available after passing probation period
- Group challenges throughout the year with prizes up for grabs!
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Holiday accrual scheme
- Bereavement leave
Property Management Support employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Support
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding this will not only help you align your approach with their values but also demonstrate your commitment to delivering exceptional customer service during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those that involved administration tasks. Be ready to share specific examples of how you managed customer relationships and resolved issues effectively.
✨Tip Number 3
Brush up on your Office 365 skills, as proficiency in this software is essential for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with the tools you'll be using daily.
✨Tip Number 4
Prepare to discuss how you handle pressure and meet targets. Think of instances where you've successfully managed multiple tasks or tight deadlines, as this will show your ability to thrive in a fast-paced environment.
We think you need these skills to ace Property Management Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you supported a team or managed customer communications, as these are key aspects of the Property Management Support role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the 'Newton Way' customer excellence charter and provide examples of how you've delivered exceptional customer service in the past.
Showcase Communication Skills: Since strong communication is essential for this position, ensure that your application reflects your ability to build relationships. Use clear and concise language, and consider including specific examples of successful interactions with customers or contractors.
Highlight Teamwork Experience: The job requires working well as part of a team, so be sure to mention any collaborative projects or experiences in your application. Describe how you contributed to team success and how you handle pressure in a team environment.
How to prepare for a job interview at Newton Property Management Ltd
✨Understand the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter before the interview. This will show your potential employer that you value their commitment to customer service and are ready to contribute to their standards.
✨Showcase Your Communication Skills
As a Property Management Support role requires strong communication, prepare examples of how you've effectively communicated with customers or team members in previous roles. This will demonstrate your ability to build relationships and engage with clients.
✨Highlight Your Organisational Abilities
Be ready to discuss your experience with administration tasks and how you manage multiple responsibilities. Mention any tools or systems you've used to stay organised, especially if you have experience with CRM systems.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you successfully handled customer complaints or tight deadlines, and be prepared to share those stories.
