Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support property managers with admin tasks and deliver top-notch customer service.
- Company: Join a dynamic team committed to excellence in property management.
- Benefits: Enjoy hybrid working, profit-sharing bonuses, and monthly paid staff lunches.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Participate in fun group challenges and enjoy extra perks like complimentary birthday off.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer Experience/Engagement: Responsible for the delivery of the ‘Newton Way’ customer excellence charter; building and maintaining relationships with both customers and contractors; responsible for processing and distributing regular customer communications.
- Administration co-ordination: Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers; responsible for the management, movement and recording of property keys; assist property managers with administration elements of customer insurance claims; assisting with the preparation and distribution of quarterly customer invoices; responsible for processing property sales.
- Record keeping: Ensuring customer records are kept accurately and up to date; monitoring and maintaining both personal and shared mailboxes.
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme
- Annual profit-sharing bonus
- Fully paid staff lunch once a month
- Hour back vouchers
- Extra 15 minutes for lunch when it’s warm and sunny
- Complimentary birthday off
- Free breakfast roll and 12.30pm finish on Bank Holiday weekends
- Additional complimentary festive leave
- Hybrid working available after passing probation period
- Group challenges throughout the year with prizes up for grabs!
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Holiday accrual scheme
- Bereavement leave
Locations
Property Management Support employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Support
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding this model will not only help you align your approach during interviews but also demonstrate your commitment to delivering exceptional customer service.
✨Tip Number 2
Network with current or former employees in property management roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the team.
✨Tip Number 3
Brush up on your Office 365 skills, especially in applications like Excel and Outlook. Being proficient in these tools is crucial for managing records and communications effectively, and it shows you're ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
We think you need these skills to ace Property Management Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you supported a team or managed customer communications, as these are key aspects of the Property Management Support role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the 'Newton Way' customer excellence charter and provide examples of how you've delivered exceptional customer service in the past.
Showcase Your Communication Skills: Since strong communication is essential for this position, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including specific examples of successful interactions with customers or contractors.
Highlight Teamwork Experience: The job requires working well as part of a team, so be sure to include experiences that demonstrate your ability to collaborate effectively. Mention any group projects or team-based achievements that showcase your teamwork skills.
How to prepare for a job interview at Newton Property Management Ltd
✨Understand the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter. Be prepared to discuss how you can contribute to delivering exceptional customer service and how your previous experiences align with this model.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to demonstrate your ability to build relationships. Prepare examples of how you've effectively engaged with customers and contractors in past roles, highlighting your interpersonal skills.
✨Highlight Your Teamwork Experience
This role requires working well as part of a team. Think of specific instances where you've collaborated successfully with colleagues to achieve common goals, and be ready to share these stories during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle pressure and meet targets. Prepare for scenario-based questions where you might need to explain how you'd manage multiple tasks or resolve customer complaints effectively.
