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- Tasks: Support property managers with admin tasks and deliver top-notch customer service.
- Company: Join a dynamic team committed to excellence in property management.
- Benefits: Enjoy hybrid working, profit-sharing bonuses, and monthly free lunches!
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Participate in fun group challenges and enjoy extra perks on sunny days!
The predicted salary is between 30000 - 42000 £ per year.
Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer Experience/Engagement: Responsible for the delivery of the ‘Newton Way’ customer excellence charter, building and maintaining relationships with both customers and contractors, and processing and distributing regular customer communications.
- Administration co-ordination: Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers, managing, moving and recording property keys, assisting property managers with administration elements of customer insurance claims, assisting with the preparation and distribution of quarterly customer invoices, and processing property sales.
- Record keeping: Ensuring customer records are kept accurately and up to date, and monitoring and maintaining both personal and shared mailboxes.
KPI’s:
- Customer satisfaction (complaints % and survey/interviews)
- Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme
- Annual profit-sharing bonus
- Fully paid staff lunch once a month
- Hour back vouchers
- Extra 15 minutes for lunch when it’s warm and sunny
- Complimentary birthday off
- Free breakfast roll and 12.30pm finish on Bank Holiday weekends
- Additional complimentary festive leave
- Hybrid working available after passing probation period
- Group challenges throughout the year with prizes up for grabs!
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Holiday accrual scheme
- Bereavement leave
Property Management Support employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Support
✨Tip Number 1
Familiarise yourself with the 'Newton Way' customer excellence charter. Understanding this framework will help you align your approach to customer service with the company's values, making you a more attractive candidate.
✨Tip Number 2
Highlight any previous experience in property management or customer service roles during your conversations. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 3
Demonstrate your proficiency with Office 365 and any CRM systems you’ve used. Being able to discuss your technical skills confidently can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the team dynamics and the role's responsibilities. Showing genuine interest in how you can contribute to the team's success will leave a positive impression on your interviewers.
We think you need these skills to ace Property Management Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Property Management Support.
Highlight Customer Service Experience: Since the role focuses on customer experience, emphasise any previous experience in customer service roles. Provide specific examples of how you have delivered excellent service and built relationships with clients or contractors.
Showcase Communication Skills: Effective communication is key for this position. In your application, mention instances where you successfully communicated with diverse stakeholders, whether through written correspondence or verbal interactions.
Demonstrate Teamwork and Organisation: The role requires working as part of a team and managing various administrative tasks. Illustrate your ability to collaborate with others and manage multiple responsibilities efficiently, perhaps by sharing relevant experiences from past roles.
How to prepare for a job interview at Newton Property Management Ltd
✨Understand the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter. Be prepared to discuss how you can contribute to delivering exceptional customer service and maintaining strong relationships with clients and contractors.
✨Showcase Your Communication Skills
As a Property Management Support role requires strong communication, think of examples from your past experiences where you effectively communicated with customers or team members. Highlight your ability to convey information clearly and build rapport.
✨Demonstrate Teamwork
This position involves working closely with property managers and other team members. Be ready to share instances where you successfully collaborated in a team setting, showcasing your ability to support others and work towards common goals.
✨Be Proficient with Technology
Since proficiency in Office 365 and CRM systems is important, brush up on these tools before the interview. You might be asked about your experience with them, so be prepared to discuss how you've used technology to enhance your work efficiency.
