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- Tasks: Support property managers with admin tasks and deliver top-notch customer service.
- Company: Join a vibrant, market-leading property management business in Aberdeen.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Be part of a team that values organisation and effective communication.
- Qualifications: Strong organisational skills and effective communication abilities required.
- Other info: Exciting opportunity to work in a supportive and forward-thinking team.
The predicted salary is between 24000 - 36000 £ per year.
Are you well organised? Can you communicate effectively? Would you like to work for a growing, market leading business? If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Aberdeen office. We're looking to recruit a well organised, forward-thinking Administration Assistant, to add to our growing Property Management department. This role within the Newton Property Management team presents an opportunity to join our vibrant and dynamic business.
Role: Reporting to an Associate Director, this position has responsibility for supporting a team of property managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer Experience/Engagement: Responsible for the delivery of the ‘Newton Way’ customer excellence charter, building and maintaining relationships with both customers and contractors, and processing and distributing regular customer communications.
- Administration co-ordination: Responsible for instructing and monitoring contractor maintenance tasks on behalf of property managers, managing, moving and recording property keys, assisting property managers with administration elements of customer insurance claims, assisting with the preparation and distribution of quarterly customer invoices, and processing property sales.
- Record keeping: Ensuring customer records are kept accurately and up to date, and monitoring and maintaining both personal and shared mailboxes.
- KPI’s: Customer satisfaction (complaints % and survey/interviews) and customer response times (% delivery vs target).
Administrative Assistant employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Newton Property Management, they value customer excellence, so be ready to share examples of how you've delivered top-notch service in your previous roles.
✨Tip Number 3
Practice your communication skills! As an Administrative Assistant, you'll need to convey information clearly and effectively. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team at Newton Property Management.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you can keep things running smoothly, so share examples of how you've managed tasks or projects in the past.
Communicate Clearly: Effective communication is key for this role. When writing your application, be clear and concise. Use straightforward language and make sure your points come across well – we love a good communicator!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to fit the job description. Mention specific responsibilities from the role that excite you and how your experience aligns with them.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Newton Property Management Ltd
✨Show Off Your Organisational Skills
As an Administrative Assistant, being organised is key. Prepare a few examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Communicate Clearly and Confidently
Effective communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions that showcase your communication skills, especially in customer service scenarios.
✨Familiarise Yourself with the 'Newton Way'
Understanding the company's customer excellence charter is essential. Research Newton Property Management and be ready to discuss how you can contribute to their customer service goals. Showing that you align with their values will set you apart.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
