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For Companies At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join a forward-thinking property management team focused on excellence.
- Benefits: Enjoy a car allowance, bonus schemes, and enhanced parental leave.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic role with opportunities for professional development and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
- Customer experience & engagement:
- Responsible for the delivery of the ‘Newton Way’ customer excellence charter
- Building and maintaining relationships with both customers and contractors
- Responsible for creating and distributing regular customer communications
- Conduct regular owners’ meetings, in both individual and group settings
- Plan, attend and manage evening AGM’s for portfolio sites
- Responsible for instructing and monitoring both reactive and proactive repairs
- Manage and co-ordinate customer insurance claims process
- Conduct regular property visits
- Ensuring customer records are kept accurately and up to date
Specific skills, capabilities & requirements:
- Full, clean UK Driving License
- Previous experience in a customer service-based role
- Strong communicator
- Ability to work well as part of a team
- Proficient using Office 365
- Ability to work to targets
- Works well under pressure
- Previous experience using a CRM based system is preferable, but not essential
Benefits:
- Car Allowance
- Group Life Insurance
- Employee Loan Scheme
- Pension Scheme, including salary sacrifice enhanced pension scheme
- Annual Bonus Scheme
- Complimentary birthday off
- Additional complimentary festive leave
- Enhanced parental leave (maternity, paternity, adoption leave)
- Sick Pay
- Bereavement leave
- ...any many more!
Property Manager in Aberdeen employer: Newton Property Management Ltd
Contact Detail:
Newton Property Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field. Attend industry events or local meet-ups to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your previous work in customer service and property management. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to customer experience and portfolio management to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace Property Manager in Aberdeen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and property management. We want to see how your skills align with the 'Newton Way' customer excellence charter!
Showcase Your Communication Skills: As a Property Manager, strong communication is key. Use your application to demonstrate your ability to build relationships and engage with customers. Share examples of how you've successfully communicated in previous roles.
Highlight Relevant Experience: If you've got experience managing portfolios or working with CRM systems, make it shine! We love seeing how your past roles have prepared you for this position, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Newton Property Management Ltd
✨Know the 'Newton Way'
Familiarise yourself with the 'Newton Way' customer excellence charter. Understand its principles and think about how you can embody them in your role as a Property Manager. This will show your potential employer that you're aligned with their values.
✨Showcase Your Communication Skills
As a Property Manager, strong communication is key. Prepare examples of how you've effectively communicated with customers and contractors in the past. Think about specific situations where your communication made a difference in customer satisfaction.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share examples of how you've successfully coordinated events like owners’ meetings or AGMs, and how you keep customer records accurate and up to date.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to property management. Think about how you would handle reactive repairs or customer insurance claims. Practising these scenarios will help you respond confidently during the interview.
