Office Administrator in Leicester

Newton Electrical & Mechanical Ltd is a growing electrical and mechanical contractor based in Burbage, Leicestershire. We are looking for an organised and proactive Office Administrator / Service Coordinator to support the day-to-day running of our busy office. This is a varied, office-based role and would suit someone who enjoys being organised, communicating with customers and engineers, and helping to keep jobs, paperwork and office processes running smoothly. Applicants will need to be within a realistic commutable distance of our Burbage office.

Key Responsibilities

• Answering calls and responding to customer enquiries
• Booking appointments, service visits and project works
• Coordinating schedules for engineers and technicians
• Updating jobs, customer records and notes in ServiceM8
• Preparing quotations, invoices and basic job documentation
• Monitoring job progress and helping to close completed works
• Supporting with project files, certificates, warranties and handover documents
• Assisting with RAMS, health and safety paperwork and compliance records
• Maintaining subcontractor records, including insurance, qualifications and expiry dates
• Providing day-to-day administrative support to the directors and operations team

Full training can be provided on ServiceM8, although previous experience using a job management system would be beneficial.

About You

We are looking for someone who is reliable, organised and confident working in a busy office environment. This role would suit someone who:

• Is professional, friendly and customer-focused
• Has strong attention to detail
• Is confident using email, phone and office systems
• Can prioritise tasks and manage a varied workload
• Is proactive, adaptable and willing to learn
• Is comfortable working independently and as part of a small team
• Wants to grow with a growing business rather than looking for a short-term stopgap role

Experience Required

Essential:

• Previous experience in an administration, office support or coordination role
• Good knowledge of Microsoft Office, including Outlook, Word and Excel
• Strong written and verbal communication skills
• Good attention to detail and accuracy

Desirable:

• Experience within the electrical, mechanical, plumbing, heating, HVAC, construction or facilities management sector
• Experience using ServiceM8, Simpro or another job management system
• Experience supporting engineers, tradespeople or field-based teams
• Experience with project paperwork, compliance documentation or subcontractor records

Hours

This is a part-time role of approximately 30 hours per week. Ideally, the role will be worked across Monday to Friday, but there can be some flexibility around the working pattern for the right person.

Benefits

• Holiday entitlement
• Training and support
• Friendly and professional working environment
• Company pension scheme
• Opportunity to grow with the business