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- Tasks: Provide technical support and troubleshoot issues for customers using a helpdesk ticketing tool.
- Company: Join a dynamic technology team based in Lancashire, focused on innovation and customer service.
- Benefits: Enjoy hybrid work options and a supportive work environment with opportunities for growth.
- Why this job: Kickstart your career in tech with hands-on experience and a chance to make a real impact.
- Qualifications: No prior experience required; just a passion for problem-solving and helping others.
- Other info: This is an entry-level position perfect for high school and college students looking to gain experience.
The predicted salary is between 21600 - 36000 £ per year.
We are looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer service to join our Client's Lancashire based technology team. This is an entry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed.
This can be offered on a hybrid office/home basis.
Service Desk Analyst employer: Newton Blue
Contact Detail:
Newton Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common helpdesk ticketing tools, as this role will require you to use one. Knowing the basics of how these systems work can give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing with common technical issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress potential employers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will highlight your ability to remain calm and effective under pressure.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your conversation to align with their ethos can make a strong impression during interviews.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Service Desk Analyst. Highlight your troubleshooting skills and customer service experience in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially any technical support roles or customer service positions. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to resolve issues effectively. Mention your familiarity with helpdesk ticketing tools if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at Newton Blue
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your thought process and the steps you took to resolve problems, as this will demonstrate your aptitude for troubleshooting.
✨Emphasise Customer Service Experience
Since this role focuses on customer support, share any relevant experiences where you've provided excellent service. Talk about how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Helpdesk Tools
Research common helpdesk ticketing tools that are used in the industry. If you have experience with any, be sure to mention it. This shows your readiness to adapt to their systems quickly.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and the specific challenges they face. This not only shows your interest in the role but also helps you assess if it's the right fit for you.
