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- Tasks: Provide technical support and troubleshoot issues for customers using a helpdesk ticketing tool.
- Company: Join a dynamic technology team based in Lancashire, focused on customer service excellence.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Kickstart your career in tech with hands-on experience and a chance to make a difference.
- Qualifications: No prior experience required; just a passion for problem-solving and helping others.
- Other info: This is an entry-level position perfect for high school and college students.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Helpdesk Analyst local to Chorley with a keen aptitude for troubleshooting and customer service to join our Client's Lancashire based technology team. This is an entry level position that focuses on providing technical support to customers using their helpdesk ticketing tool and resolving or escalating issues where needed.
This can be offered on a hybrid office/home basis.
Help Desk Analyst employer: Newton Blue
Contact Detail:
Newton Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Analyst
✨Tip Number 1
Familiarise yourself with common helpdesk ticketing tools, as this will give you a head start in understanding the systems you'll be using. Knowing how to navigate these platforms can impress your potential employers and show that you're proactive.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with common technical issues. Being able to demonstrate your problem-solving abilities during interviews can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience, even if it's not directly related to tech support. Highlighting your ability to communicate effectively and handle customer queries can make a strong impression.
✨Tip Number 4
Network with professionals in the tech industry, especially those working in helpdesk roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Help Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Help Desk Analyst position. Tailor your application to highlight your troubleshooting abilities and customer service experience.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any technical support roles or customer service positions. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved customer issues in the past and your eagerness to learn and grow in a technology-focused environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Help Desk Analyst.
How to prepare for a job interview at Newton Blue
✨Show Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've solved technical issues in the past. Highlight your thought process and the steps you took to resolve problems, as this will demonstrate your aptitude for troubleshooting.
✨Emphasise Customer Service Experience
Since this role focuses on customer support, share any relevant experiences where you've provided excellent service. Talk about how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Helpdesk Tools
Research common helpdesk ticketing tools and be ready to discuss any experience you have with them. If you haven't used one before, mention your willingness to learn and adapt quickly to new software.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and the specific challenges the helpdesk team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
