At a Glance
- Tasks: Provide top-notch support to clients and enhance your technical skills.
- Company: Leading tech company in Chorley with modern offices and a hybrid work model.
- Benefits: Career progression opportunities, training, and a supportive team environment.
- Other info: Great potential for growth from Tier 1 to Tier 2 roles within 18 months.
- Why this job: Join a passionate team and turn your love for IT into a rewarding career.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a Chorley based tech company, a leader in their field, located in brand new state of the art offices right next to Buckshaw Parkway train station. This role offers hybrid working.
You will be joining a service desk team based in Chorley within modern open plan offices, providing support to a UK wide client base, dealing with around 15 to 25 calls per day where your customer care skills will be the foundation of the customer experience.
Throughout your time on the Service Desk, you will naturally be upskilled to give you the knowledge to further expand your technical ability. The role provides a great opportunity for career progression moving from a Tier 1 to Tier 2 position within 18 months, or to other positions within the wider business.
Is this you? You are friendly and confident with an excellent telephone manner, keep calm under pressure, and want to learn new skills. You already have customer service experience, probably in a phone based role, and an inherent belief in delivering superb customer service and a great customer experience every time.
You want to establish and grow your career in customer service and technical support. You love IT and technology and have a great understanding of tech. You might be the go-to person for friends and family assisting with all their technical issues! IT is not just a job for you - it’s a passion!
You have probably studied IT at school, college or university and may have a CompTIA certificate or similar. You definitely want to work in IT and are looking to progress on the career ladder with a company that will train and develop you, giving you a path into more technical roles.
Interested? Apply with your CV today!
Service Desk Support Analyst in Chorley employer: Newton Blue
Join a leading tech company in Chorley, where modern open-plan offices and a hybrid working model create an inspiring environment for growth. With a strong focus on employee development, you'll have the opportunity to progress from Tier 1 to Tier 2 Service Desk Support Analyst within 18 months, all while providing exceptional customer service to a diverse UK client base. Embrace your passion for IT in a supportive culture that values learning and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Support Analyst in Chorley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newton Blue values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newton Blue might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newton Blue!
✨Direct Apply to Newton Blue
Let's not forget to apply directly through the Newton Blue website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Support Analyst in Chorley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newton Blue.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newton Blue. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newton Blue
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
