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- Tasks: Provide top-notch support for applications and resolve customer queries worldwide.
- Company: Dynamic Bristol-based tech company revolutionising health insurance with innovative software solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven team making a real difference in the health insurance sector.
- Qualifications: Experience in application support and strong problem-solving skills required.
- Other info: Collaborative environment with a focus on continuous learning and development.
The predicted salary is between 28000 - 35000 £ per year.
We’re working with a Bristol based tech company looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the company's applications to customers worldwide. The application support team currently has six support analysts based in Bristol. The support team is the first line of contact for all client queries, working conscientiously to ensure customer concerns are addressed effectively and providing resolutions within the SLA. Their mission is to enable Health Insurers to rapidly add value through technology solutions, utilising their award-winning product which has led to them becoming a leading worldwide supplier of software to health insurers. The company develops an extensive platform consisting of core back-office automation, open API and integration suite and digital solutions serving customers in the insurance value chain.
Key responsibilities:
- Triaging incidents logged within the Service Desk system
- Cloud hosted client user accounts management
- MS/SQL Server script execution in production and non-production environments
- Working directly with client representatives to progress issues/requests
- Collaborating with colleagues to progress issues/requests and further understanding
- Following the CIS Service Call Management Process
- Contributing to the company knowledgebase with FAQs, ‘How to..’ and technical articles
- Liaising with different teams for progressing issues through to resolution
- Other cloud hosted application support activities
- Assisting with the download of databases from clients and their restore locally
- Escalating issues to development for further in-depth analysis
Essential skills and experience:
- Experience of working in ticketing systems
- Application support experience in the software development industry
- Analytical and problem-solving abilities with strong customer service skills
- Good communication and interpersonal skills, with a focus on listening and questioning
Desirable skills and experience:
- Good MS/SQL Server script writing experience
- Experience within the medical insurance industry
- Knowledge and experience of supporting insurance, financial or accounting systems
- Knowledge of VB/.NET applications
- Knowledge of Webservices, Gravitee, Kubernetes, Swagger
Service Desk / Level 1 Application Support Analyst in Bristol employer: Newton Blue
Contact Detail:
Newton Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk / Level 1 Application Support Analyst in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, mission, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with client queries, think of common issues and how you'd resolve them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Desk / Level 1 Application Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with ticketing systems and application support, as these are key for us. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer service skills – they’re super important for us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing analytical and problem-solving abilities in action, especially when it comes to supporting clients effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Newton Blue
✨Know Your Stuff
Make sure you brush up on your application support knowledge, especially around ticketing systems and MS/SQL Server. Familiarise yourself with common issues that might arise in the software development industry, as well as the specific applications the company supports.
✨Show Off Your Problem-Solving Skills
Be ready to discuss how you've tackled customer queries in the past. Prepare examples that highlight your analytical abilities and how you’ve resolved issues effectively while keeping customer satisfaction in mind.
✨Communication is Key
Since this role involves liaising with clients and colleagues, practice articulating your thoughts clearly. Think about how you can demonstrate your listening skills and ability to ask the right questions during the interview.
✨Get Familiar with the Company’s Mission
Understand the company's mission to enable health insurers through technology solutions. Be prepared to discuss how your skills and experiences align with their goals, and show enthusiasm for contributing to their success.