Trainee IT Helpdesk Technician / 1st Line Support
Trainee IT Helpdesk Technician / 1st Line Support

Trainee IT Helpdesk Technician / 1st Line Support

Newcastle upon Tyne Trainee No home office possible
Go Premium
Newto Training

At a Glance

  • Tasks: Launch your cyber security career with hands-on training and real-world projects.
  • Company: Newto Training, a leader in cyber security education.
  • Benefits: Get certified, gain experience, and secure a job guarantee.
  • Why this job: Join the fight against cyber attacks and make a real difference.
  • Qualifications: No prior experience needed, just a passion for technology.
  • Other info: Flexible payment options available; start your journey today!

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?

Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects.

You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments.

We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course.

Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees.

What you’ll get:

  • 4x industry-recognised certifications
  • 100+ hours of live online training
  • Real-world project work to add to your CV
  • Job guarantee on completion – or we refund your course fees

Course cost: £2,795. Or £232.91 per month.

You don’t need previous technical experience – just strong communication skills, curiosity, and the motivation to learn.

If you’re ready to move into a career that pays better, helps you grow faster, and can be done from anywhere, this is your next step.

Interested to start your Cyber Security journey?

Click below.

Trainee IT Helpdesk Technician / 1st Line Support employer: Newto Training

Newto Training is an exceptional employer for aspiring IT professionals, offering a unique opportunity to launch your cyber security career with guaranteed job placement upon course completion. Our supportive work culture fosters continuous learning and development, providing access to top certifications and hands-on experience in a rapidly growing field. Located in a vibrant tech hub, we empower our employees with the skills and confidence needed to thrive in the ever-evolving landscape of cyber security.
Newto Training

Contact Detail:

Newto Training Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Trainee IT Helpdesk Technician / 1st Line Support

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and join online forums. The more connections we make, the better our chances of landing that IT Helpdesk Technician role.

✨Tip Number 2

Practice makes perfect! Get hands-on with troubleshooting and networking skills. Set up your own lab at home or volunteer for tech support in your community. This experience will make us stand out when applying.

✨Tip Number 3

Tailor your approach! When we apply through our website, make sure to highlight relevant skills from the job description. Show them we’re the perfect fit for their team!

✨Tip Number 4

Stay positive and persistent! Job hunting can be tough, but we’ve got this. Keep applying, keep learning, and remember that every rejection is just a step closer to the right opportunity.

We think you need these skills to ace Trainee IT Helpdesk Technician / 1st Line Support

Troubleshooting
Networking
Cisco
Azure Fundamentals
CompTIA Security+
CompTIA CySA+
Forescout FSCA
Splunk SIEM
Tenable Vulnerability Management
Hands-on Experience
Live Training
Cyber Security Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Trainee IT Helpdesk Technician role. Highlight any relevant skills or experiences that match the job description, like troubleshooting or networking knowledge. We want to see how you fit into our team!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how our training programme aligns with your career goals. Keep it engaging and personal – we love to see your personality!

Showcase Your Certifications: If you've got any relevant certifications, make sure to mention them in your application. Whether it's Azure Fundamentals or CompTIA Security+, we want to know what you've achieved so far. It shows us you're serious about your career in IT!

Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s super easy, and you'll get all the info you need about the application process. Plus, it helps us keep track of your application better!

How to prepare for a job interview at Newto Training

✨Know Your Tech Basics

Make sure you brush up on your fundamental IT knowledge, especially around troubleshooting and networking. Familiarise yourself with common issues and solutions, as well as the tools mentioned in the job description like Azure and Splunk. This will show that you're not just a candidate, but someone who understands the field.

✨Showcase Your Certifications

If you've completed any relevant certifications, be sure to highlight them during the interview. Discuss how these qualifications have prepared you for the role and give examples of how you've applied what you've learned in practical situations. This demonstrates your commitment to the field and your readiness to contribute.

✨Prepare for Scenario Questions

Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice answering questions like 'How would you handle a user who can't connect to the internet?' This will help you articulate your thought process and show your potential employer how you approach real-world challenges.

✨Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.

Trainee IT Helpdesk Technician / 1st Line Support
Newto Training
Location: Newcastle upon Tyne
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

>