Trainee IT Helpdesk Technician / 1st Line Support
Trainee IT Helpdesk Technician / 1st Line Support

Trainee IT Helpdesk Technician / 1st Line Support

Edinburgh Trainee No home office possible
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Newto Training

At a Glance

  • Tasks: Launch your career in cyber security with hands-on training and real-world projects.
  • Company: Newto Training, dedicated to empowering future cyber security professionals.
  • Benefits: Gain 4 top certifications and a job guarantee upon completion.
  • Why this job: Join the fight against cyber attacks and secure your future in tech.
  • Qualifications: No prior experience needed, just a passion for technology and learning.
  • Other info: Flexible payment options available; start your journey today!

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Programme is designed for people who want to reskill, retrain, and secure a new career with real prospects. You’ll gain four globally recognised certifications – Microsoft Azure Fundamentals, CompTIA Security+, CompTIA CySA+ and Forescout FSCA – along with over 100 hours of live, instructor-led online training. Everything is built around practical learning, so you’ll get real-world project work that prepares you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies to secure your first role. And if you don’t receive a job offer, we’ll refund 100% of your course fees. What you’ll get: 4x industry-recognised certifications 100+ hours of live online training Real-world project work to add to your CV Job guarantee on completion – or we refund your course fees

Trainee IT Helpdesk Technician / 1st Line Support employer: Newto Training

Newto Training is an exceptional employer for aspiring IT professionals, offering a unique opportunity to launch your career in cyber security with guaranteed job placement upon course completion. Our supportive work culture fosters continuous learning and development, providing access to top certifications and hands-on experience that equips you with the skills needed to thrive in the fast-paced tech industry. Located in a vibrant area, we prioritise employee growth and offer a collaborative environment where innovation and teamwork are celebrated.
Newto Training

Contact Detail:

Newto Training Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Trainee IT Helpdesk Technician / 1st Line Support

✨Tip Number 1

Network like a pro! Reach out to professionals in the cyber security field on LinkedIn or at local meetups. We can’t stress enough how important it is to make connections that could lead to job opportunities.

✨Tip Number 2

Practice your interview skills! Mock interviews with friends or mentors can help us nail those tricky questions. Remember, confidence is key, so let’s show them what we’ve got!

✨Tip Number 3

Tailor your approach! When applying for roles, make sure to highlight the specific skills and certifications you’ve gained from your training. We want to make it clear why we’re the perfect fit for the job.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to stay updated on new job openings and ensures your application gets noticed. Let’s get that dream job together!

We think you need these skills to ace Trainee IT Helpdesk Technician / 1st Line Support

Troubleshooting
Networking
Cisco
Azure Cloud
Splunk SIEM
Tenable Vulnerability Management
Cyber Security
Certification in Azure Fundamentals
Certification in CompTIA Security+
Certification in CompTIA CySA+
Certification in Forescout FSCA

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Trainee IT Helpdesk Technician role. Highlight any relevant experience or skills, especially in troubleshooting and networking, to show us you’re a great fit for the position.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cyber security and how our training programme aligns with your career goals. Keep it concise but engaging!

Showcase Your Certifications: If you’ve got any certifications related to IT or cyber security, make sure to mention them! We love seeing candidates who are proactive about their learning and development.

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to launching your cyber security career with us!

How to prepare for a job interview at Newto Training

✨Know Your Tech Basics

Make sure you brush up on your fundamental IT knowledge, especially around troubleshooting and networking. Familiarise yourself with common issues and solutions, as well as the tools mentioned in the job description like Azure and Splunk. This will show that you're not just a candidate, but someone who understands the field.

✨Showcase Your Certifications

If you've completed any relevant certifications, be sure to highlight them during the interview. Discuss how these qualifications have prepared you for the role and give examples of how you've applied what you've learned in practical situations. This demonstrates your commitment to the field and your readiness to contribute.

✨Prepare for Scenario Questions

Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice answering questions like 'How would you handle a user who can't connect to the internet?' This will help you articulate your thought process and show your potential employer how you approach challenges.

✨Ask Insightful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.

Trainee IT Helpdesk Technician / 1st Line Support
Newto Training
Location: Edinburgh
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