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- Tasks: Lead the product vision for Shopper Engagement and create seamless shopping experiences.
- Company: Join NewStore, a trailblazer in transforming retail with mobile technology.
- Benefits: Enjoy generous PTO, flexible work options, and professional growth opportunities.
- Why this job: Make a real impact in retail by enhancing customer engagement through innovative solutions.
- Qualifications: 8+ years in product management with a focus on B2B2C SaaS and mobile products.
- Other info: Be part of a diverse team dedicated to revolutionising the retail experience globally.
The predicted salary is between 48000 - 72000 £ per year.
NewStore is on a mission to bring the joy back to retail by enabling brands to run their entire store from a mobile device. In a world where customer experience is the differentiator, we help retailers deliver personalised, seamless omnichannel shopping experiences that drive loyalty and growth.
We’re looking for a strategic, commercially-minded Senior Product Manager to own our Shopper Engagement portfolio, spanning Clienteling and our white-label Shopping App (iOS & Android). You will define the product vision and multi-year strategy, identify growth opportunities, and lead execution from discovery through launch—working closely with Engineering, Design, GTM, Customer Success, and senior leadership. This is a high-impact role with clear ownership of commercial outcomes, customer value, and market differentiation.
What You’ll Do- Own and execute the product vision, strategy, and roadmap for Clienteling and the Shopping App
- Partner closely with retailers to understand how associates sell effectively in fast-paced store environments
- Lead customer discovery through field visits, workshops, and direct engagement to uncover unmet needs and growth opportunities
- Own core clienteling capabilities including profiles, outreach, tasking, recommendations, and remote selling workflows
- Design high-quality native mobile experiences for both associates and shoppers
- Define and own commercial and product KPIs (e.g. adoption, assisted conversion, GMV impact, repeat purchase)
- Use data, experimentation, and fast feedback loops to continuously optimise outcomes
- Take a platform-first approach, ensuring extensibility and strong integration with POS, OMS, and payments
- Partner with GTM, Marketing, and Customer Success to accelerate time-to-market and customer impact
- Ensure solutions scale globally, supporting localisation, reliability, and performance across markets
You’re a senior product leader who thrives in ambiguity, balances strategy with execution, and has a strong track record of delivering commercial impact. We’re looking for someone with:
- 8+ years of product management experience, ideally in B2B2C SaaS and native mobile products
- Proven ownership of commercial outcomes, not just feature delivery
- Strong data fluency and experience using insights to guide discovery and decision-making
- Experience operating in fast learning cycles—shipping, learning, and iterating based on evidence
- A strong product design sensibility and commitment to exceptional user experience
- Experience building investment cases and partnering with Sales on GTM and commercial viability
- A platform or ecosystem mindset with experience defining multi-year strategies
- Excellent senior-level communication and stakeholder influence
- Hands-on experience with clienteling, CRM, e-commerce, or shopper-facing retail products
At NewStore, we’re on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We’re doing just that, by empowering brands in 40+ countries to run their entire store on an iPhone, we’re paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience. At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.
Perks and Benefits- Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximises your productivity.
- Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you’ll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
If you’re ready to join a team where you can bring your A-game, let’s talk!
Senior Product Manager, Shopper Engagement employer: NewStore
Contact Detail:
NewStore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager, Shopper Engagement
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at NewStore or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for interviews by diving deep into the company’s products and values. Show us you understand how our Shopper Engagement portfolio works and how you can contribute to its success.
✨Tip Number 3
Practice your storytelling skills! We love candidates who can share their experiences in a way that highlights their impact on commercial outcomes and user experience. Make it engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our mission.
We think you need these skills to ace Senior Product Manager, Shopper Engagement
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let us see your enthusiasm for retail and how it drives you. Share any personal experiences or insights that connect you to the mission of bringing joy back to retail.
Highlight Your Product Management Experience: Make sure to detail your product management journey, especially in B2B2C SaaS and mobile products. We want to know how you've owned commercial outcomes and what strategies you've implemented to achieve them.
Use Data to Tell Your Story: We love data! Incorporate metrics and examples from your past roles that demonstrate your ability to use insights for decision-making. This will show us your analytical skills and how you optimise product outcomes.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to reflect the specific requirements of the Senior Product Manager role. Show us how your skills align with our needs and why you're the perfect fit!
How to prepare for a job interview at NewStore
✨Know Your Product Inside Out
Before the interview, dive deep into NewStore's Shopper Engagement portfolio. Understand the Clienteling features and the Shopping App functionalities. Being able to discuss specific aspects of the product will show your genuine interest and expertise.
✨Prepare for Data-Driven Discussions
Since this role requires strong data fluency, come prepared with examples of how you've used data to drive product decisions in the past. Think about metrics you've influenced and be ready to discuss how you can apply that experience to NewStore's KPIs.
✨Showcase Your Strategic Mindset
Be ready to talk about your approach to defining a multi-year strategy. Prepare a few ideas on potential growth opportunities for NewStore, especially in the context of omnichannel shopping experiences. This will demonstrate your strategic thinking and alignment with their mission.
✨Engage with Real-World Scenarios
Expect to discuss real-world scenarios related to clienteling and shopper engagement. Think about challenges retailers face and how you would address them. This will highlight your hands-on experience and problem-solving skills, which are crucial for this role.
