Senior Manager, Engineering in London

As the Senior Engineering Manager at NewStore, you will lead high-impact engineering teams within complex domains, fostering a culture of innovation, accountability, and collaboration. Your role extends beyond project execution - you'll shape engineering strategy, mentor talent, and ensure long-term technical sustainability while driving the growth of our industry-leading, Omni-Channel Point of Sale platform.

You’ll lead one or more teams in crafting cutting-edge solutions that empower retail brands to deliver exceptional shopping experiences across every channel. This role goes beyond delivering on a strategy - it requires building and shaping the teams that can execute it.

You help shape the architecture of a modern, scalable commerce platform while building the teams that make it happen. Ready to shape how millions of people shop?

If you thrive on navigating ambiguous challenges, shaping organizational complexity, and empowering engineering teams through strategic leadership, this role is for you.

• Lead complex domains: Manage multiple teams within complex technical domains, shaping organizational and technical complexity before it reaches your teams.
• Drive strategic direction: Shape domain-level strategy and architectural direction, ensuring alignment with company goals while preventing unnecessary complexity - from tech debt decisions to exploring new market opportunities.
• Build exceptional teams: Shape and build the teams needed to deliver on strategic initiatives, including managing and setting direction for staff engineers.
• Navigate ambiguity: Work with your teams to test new ideas and learn quickly from what works and what doesn’t, while maintaining stakeholder alignment.
• Champion engineering excellence: Champion pairing, TDD, and continuous delivery — and, when possible, join the pairing sessions yourself. Help teams stay fast without cutting corners.
• Ensure platform reliability: Implement robust security measures and maintain high availability standards for mission-critical retail systems.

We’re a team that values empowerment, collaboration, and ownership. You’ll be expected to make strategic decisions based on data, foster open discussions across multiple teams, and adapt to new information while managing complexity.

• Lead through context, not control: Create a space where it’s safe to fail, learn, and grow. Help engineers challenge each other, give direct feedback, and feel proud of how they build.
• Complexity management: Handle organizational and technical complexity before it impacts your teams.
• DevOps mindset: Take full ownership of your domain’s solutions, from strategic design to deployment and monitoring.
• Focus on outcomes: Balance rapid delivery with maintainability and architectural sustainability across complex domains.
• Cross-domain collaboration: Work with other senior managers to create seamless, future-proof solutions that serve the broader platform.

A Day in Your World: Morning standup with your teams, architectural review with staff engineers, strategic planning with product partners, mentoring a future engineering leader, and solving complex problems that impact retail brands worldwide. No two days are the same when you’re building the future of commerce.

Are you an experienced engineering leader with a passion for building exceptional teams and shaping strategic direction in complex domains? Do you thrive in environments where you can navigate ambiguity, manage organizational complexity, and drive technical excellence across multiple teams? If so, then this Senior Engineering Manager role is the perfect opportunity for you!

• Strategic leadership experience: 10+ years of software development with 6+ years successfully managing engineering teams in complex domains.
• Technical depth: Strong background in modern software development practices, cloud platforms (preferably AWS), and distributed systems architecture.
• Team building at scale: Proven experience building and shaping teams for strategic initiatives, not just managing existing teams.
• Staff engineer management: Experience managing and setting direction for senior individual contributors.
• Agile/XP expertise: Deep understanding of agile methodologies, including eXtreme Programming, TDD, and continuous delivery practices.
• Strategic thinking: Demonstrated ability to shape domain-level strategy and handle ambiguous challenges.
• Stakeholder management: Strong relationships with product, design, and business stakeholders in previous roles.
• Leadership development: Natural ability to develop future engineering leaders and foster growth across multiple teams.

This is just a glimpse into what it means to be a Senior Engineering Manager at NewStore. If you’re ready to elevate your leadership impact and help shape the future of retail technology, we want to hear from you!

At NewStore, we’re on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. We’re empowering brands in 40+ countries to run their entire stores on an iPhone, paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas. Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

• Generous PTO and R&R: We prioritise your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
• Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
• Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximises your productivity.
• Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
• Financial Rewards: As part of our team, you’ll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.