At a Glance
- Tasks: Support employees with IT issues and enhance their tech experience.
- Company: Join NewStore, a pioneering company transforming retail technology.
- Benefits: Enjoy generous PTO, remote work options, and professional growth opportunities.
- Other info: Flexible hours and a culture that values work-life balance.
- Why this job: Be part of a diverse team making a real impact in the retail industry.
- Qualifications: Some IT support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician (full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people‑first approach to IT support across our global teams. In this role, you’ll support the team with day‑to‑day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You’ll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.
What You’ll Do
- End-User Support: Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
- Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
- Employee Onboarding & Offboarding: Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
- Hardware Decommissioning: Identify and decommission non‑compliant or obsolete hardware in accordance with company policies.
What you bring (and what you’ll learn)
- Some hands‑on experience in IT support, helpdesk, or similar - through a previous role.
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we’ll support you in learning our tools.
- A proactive, people‑first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
Perks and Benefits
- Generous PTO and R&R: We prioritize your well‑being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning‑centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximises your productivity.
- Balanced Work‑Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
IT Support Technician Engineering · London · Fully Remote employer: NewStore
At NewStore, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. As an IT Support Technician, you'll enjoy generous PTO, flexible remote work options, and a commitment to your development through a dedicated personal budget, all while being part of a diverse team that is revolutionising the retail experience globally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Engineering · London · Fully Remote
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle tricky customer service situations. The more you rehearse, the more confident you’ll feel when it’s showtime!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Whether it’s a project you’ve worked on or a problem you’ve solved, tangible evidence of your abilities can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at NewStore!
We think you need these skills to ace IT Support Technician Engineering · London · Fully Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any hands-on experience you have in IT support, troubleshooting, and customer service to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our people-first approach. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent support to users, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our amazing team at NewStore!
How to prepare for a job interview at NewStore
✨Know Your Tech
Make sure you brush up on your knowledge of the tools and systems mentioned in the job description, like macOS, Jamf, Okta, G Suite, and Slack. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about providing excellent customer service, think of examples where you've successfully helped someone solve a tech issue. Be prepared to share how you approach troubleshooting and supporting users, especially in a remote or hybrid environment.
✨Get Familiar with Ticketing Systems
Even if you haven't used Jira specifically, understanding how ticketing systems work can give you an edge. Do a bit of research on common practices and be ready to discuss how you would manage support requests efficiently.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, or their approach to IT support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
