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For Companies At a Glance
- Tasks: Support employees with IT issues and enhance their tech experience.
- Company: Join NewStore, a pioneering company transforming retail technology.
- Benefits: Generous PTO, remote work options, and professional growth opportunities.
- Other info: Diverse team culture with excellent career advancement potential.
- Why this job: Kickstart your IT career in a supportive, innovative environment.
- Qualifications: Some IT support experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician (full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people-first approach to IT support across our global teams. In this role, you’ll support the team with day-to-day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You’ll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.
What You’ll Do
- End-User Support: Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
- Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
- Employee Onboarding & Offboarding: Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
- Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies.
What you bring (and what you’ll learn)
- Some hands-on experience in IT support, helpdesk, or similar - through a previous role.
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we’ll support you in learning our tools.
- A proactive, people-first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
If you’re early in your IT career and looking for a supportive place to learn, grow, and make a real impact - we’d love to hear from you.
Perks and Benefits
- Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximises your productivity.
- Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you’ll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
IT Support Techniciann employer: NewStore
Contact Detail:
NewStore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Techniciann
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NewStore. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT support, brush up on common hardware and software issues. Maybe set up a mock scenario where you troubleshoot a laptop issue. This will give you confidence and show your proactive approach.
✨Tip Number 3
Show off your people skills! Remember, this role is all about supporting others. Be ready to share examples of how you've provided excellent customer service in the past. It’s all about that people-first mindset!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed. Plus, it’s super easy to do!
We think you need these skills to ace IT Support Techniciann
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight any relevant experience you have in troubleshooting, customer service, and supporting tech tools. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our people-first approach. Let us know what excites you about joining NewStore!
Show Off Your Soft Skills: While technical skills are important, don’t forget to showcase your soft skills too! We value a proactive, people-first mindset, so share examples of how you’ve provided excellent customer service or resolved issues effectively.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your materials in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NewStore
✨Know Your Tech
Brush up on your knowledge of common hardware and software issues, especially with macOS, Jamf, Okta, G Suite, and Slack. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your People Skills
Since this role is all about providing excellent customer service, be prepared to share examples of how you've helped others in previous roles. Highlight your proactive, people-first mindset and how it has positively impacted your work.
✨Familiarise Yourself with Ticketing Systems
Even if you haven't used Jira or similar systems before, do a bit of research on how they work. Understanding the basics will help you answer questions about service desk monitoring and issue resolution during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, onboarding processes, and how NewStore supports its employees' growth. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.