At a Glance
- Tasks: Support employees with IT issues and enhance their tech experience.
- Company: Join NewStore, a forward-thinking company revolutionising retail technology.
- Benefits: Enjoy generous PTO, remote work options, and professional growth opportunities.
- Other info: Diverse team culture with a focus on innovation and collaboration.
- Why this job: Be part of a team transforming retail while developing your IT skills.
- Qualifications: Some IT support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician (full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people‑first approach to IT support across our global teams. In this role, you’ll support the team with day‑to‑day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You’ll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.
What You’ll Do
- End-User Support: Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
- Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
- Employee Onboarding & Offboarding: Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
- Hardware Decommissioning: Identify and decommission non‑compliant or obsolete hardware in accordance with company policies.
What you bring (and what you’ll learn)
- Some hands‑on experience in IT support, helpdesk, or similar - through a previous role.
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we’ll support you in learning our tools.
- A proactive, people‑first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
Perks and Benefits
- Generous PTO and R&R: We prioritize your well‑being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning‑centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.
- Balanced Work‑Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
IT Support Technician Engineering · London · Fully Remote employer: NewStore
At NewStore, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. As an IT Support Technician, you'll enjoy generous PTO, flexible remote work options, and a commitment to your development through a dedicated personal budget, all while being part of a diverse team that is revolutionising the retail experience globally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Engineering · London · Fully Remote
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at NewStore on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with macOS or G Suite. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your people-first mindset during interviews. Share examples of how you've provided excellent customer service in past roles. Remember, it's all about making tech work for the users!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at NewStore.
We think you need these skills to ace IT Support Technician Engineering · London · Fully Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any hands-on experience you have in IT support and be specific about the tools you've used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our people-first approach at NewStore. Keep it friendly and professional.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NewStore
✨Know Your Tech
Brush up on your knowledge of common hardware and software issues, especially with macOS, Jamf, Okta, G Suite, and Slack. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Your People-First Mindset
Since NewStore values a people-first approach, be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your proactive attitude and willingness to help others with their tech troubles.
✨Familiarise Yourself with Ticketing Systems
Even if you haven't used Jira or similar systems before, it’s a good idea to do a bit of research. Understanding how ticketing systems work will help you answer questions about managing IT requests efficiently.
✨Prepare for Onboarding Scenarios
Think about how you would handle the onboarding process for new hires. Be ready to discuss how you would ensure they have a smooth start with their IT equipment and accounts, as this is a key part of the role.
