Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support employees with IT issues and enhance their tech experience.
- Company: Join NewStore, a forward-thinking company revolutionising retail technology.
- Benefits: Enjoy generous PTO, flexible work options, and professional growth opportunities.
- Other info: Diverse team culture with a focus on innovation and collaboration.
- Why this job: Kickstart your IT career in a supportive environment while making a real impact.
- Qualifications: Some IT support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The Role
At NewStore, we’re building a different kind of internal IT experience - one that enables our people to do their best work from day one. We’re looking for an IT Support Technician (full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people‑first approach to IT support across our global teams.
In this role, you’ll support the team with day‑to‑day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You’ll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.
What You'll Do
- End-User Support: Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Issue Resolution: Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- IT Advising: Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
- Service Desk Monitoring: Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests.
- Employee Onboarding & Offboarding: Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Equipment Management: Assist with ordering and tracking IT equipment, working alongside senior team members.
- Hardware Decommissioning: Identify and decommission non-compliant or obsolete hardware in accordance with company policies.
What you bring (and what you’ll learn)
- Some hands‑on experience in IT support, helpdesk, or similar - through a previous role.
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g., Jira) is a plus, but not essential - we’ll support you in learning our tools.
- A proactive, people‑first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
If you're early in your IT career and looking for a supportive place to learn, grow, and make a real impact - we’d love to hear from you.
Perks and Benefits
- Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning‑centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximises your productivity.
- Balanced Work-Life: Our "life‑friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
IT Support Technician employer: NewStore
Contact Detail:
NewStore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on troubleshooting common hardware and software issues, especially with tools like macOS, G Suite, and Slack. The more confident you are in your abilities, the better you'll impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current IT professionals on platforms like LinkedIn or even at local meetups. Building relationships can lead to insider info about job openings and valuable advice from those already in the field.
✨Tip Number 3
Practice your problem-solving skills! During interviews, you might be asked to troubleshoot a scenario on the spot. Try role-playing with a friend or using online resources to simulate real-life IT support situations.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team at NewStore. Don’t forget to tailor your approach to highlight how you can contribute to our people-first IT experience!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any hands-on experience you have in IT support or helpdesk roles, and don’t forget to mention your troubleshooting skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your proactive, people-first mindset aligns with our mission at NewStore. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Tech Savvy: Mention any relevant tools or systems you’ve worked with, like ticketing systems or productivity tools. If you’re familiar with macOS, Jamf, or G Suite, make sure to highlight that – we love tech enthusiasts who are eager to learn more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at NewStore
✨Know Your Tech
Brush up on your knowledge of common hardware and software issues, especially those mentioned in the job description like macOS, Jamf, and G Suite. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Your People-First Mindset
Since NewStore values a people-first approach, be prepared to share examples of how you've provided excellent customer service in past roles. Highlight any experiences where you went above and beyond to help someone with their tech issues.
✨Get Familiar with Ticketing Systems
Even if you haven't used Jira or similar systems before, do a bit of research on how they work. Understanding the basics will help you answer questions about service desk monitoring and issue resolution more effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, onboarding processes, or the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.