Newstaff Milton Keynes is recruiting for a highly organised and proactive Admin Clerk to join our client’s busy Customer Services Department.
The ideal candidate will be capable of managing a variety of administrative and customer-focused tasks, ensuring smooth daily operations and delivering exceptional service to customers.
Key Responsibilities:
- Provide excellent customer service by handling inquiries, processing orders, and resolving customer issues promptly and professionally
- Respond to emails, phone calls, and on-line queries in a timely, courteous, and accurate manner
- Ensure customers are kept informed with up-to-date and accurate information regarding their orders, deliveries, and account status
- Manage customer claims related to product damage, delivery issues, or order discrepancies
- Investigate claims thoroughly, gathering all necessary documentation and evidence
- Coordinate with relevant departments (e.g., warehouse, transport) to resolve claims efficiently
- Clearly communicate claim outcomes and resolutions to customers
- Prepare and maintain accurate manifests for all outgoing shipments
- Ensure manifest data aligns with customer orders and shipping documentation
- Work closely with the warehouse and logistics teams to ensure timely dispatch and accurate documentation of shipments
- Assist with uploading and managing product listings across various on-line platforms such as TikTok, Amazon, and others
- Ensure all listings are accurate, visually engaging, and up to date
- Data entry
- General administrative support Coordinate transport logistics for delivery of goods
- Liaise with transport providers and couriers to confirm pick up
The Ideal Candidate Will Have:
- Strong administrative and organisational skills
- A proactive and detail-oriented approach to work
- Excellent written and verbal communication skills
- Previous experience with in uploading and managing product listings on social media platforms
- Confidence using computers, databases, and on-line platforms
- The ability to multi task and thrive in a fast-paced environment
- Previous experience in an admin/customer service role essential
- Attention to detail and accuracy in data entry and documentation
- Proficient in Microsoft Office (Excel, Word, Outlook
What’s on Offer:
- Competitive pay and benefits
- Supportive team and positive work environment
- Career growth and progression opportunities
- Temp to perm role
- Weekly pay and on-line wage slips
Shifts and Pay
- Monday to Friday 9am to 5pm
- Occasional weekend work may be required during busy periods
If you're a motivated team player looking for your next administrative challenge, we’d love to hear from you!
Apply today with your CV to
