At a Glance
- Tasks: Provide outstanding customer service and resolve inquiries via phone, email, and chat.
- Company: Join a passionate team at Newstaff Employment Services, dedicated to helping clients.
- Benefits: Competitive pay, free onsite parking, weekly pay, and accrued holiday.
- Other info: Flexible working hours with temp to perm opportunities after 8 weeks.
- Why this job: Make a real difference by enhancing customer experiences and helping others.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 42000 £ per year.
Newstaff Employment Services is looking for a passionate and dedicated Customer Service Representative to join our team. In this role, you will be the face of our company, providing outstanding service to our clients and ensuring their needs are met effectively. If you are committed to providing excellent customer service and enjoy helping others, we want to hear from you!
- Respond promptly and effectively to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a professional manner.
- Provide information about products and services to customers.
- Assist in developing and implementing customer service policies and procedures.
- Identify opportunities for enhancing the customer experience and suggest improvements.
- Previous experience in customer service, ideally from an industrial customer service role.
- Proficiency in using customer service software and Microsoft Office Suite.
- Flexibility to work various shifts, including weekends and holidays as needed.
- Positive attitude and a strong desire to help others.
- Excellent PC skills, including Word and Excel.
Free onsite parking, weekly pay, accrued holiday and online pay slip, hourly rate from £12.21 to £13.00 per hour depending on experience. This is a temp to perm role after 8 weeks. Hours of work are Monday to Friday 8am to 6pm with some flexibility.
Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes employer: Newstaff Employment Services
Newstaff Employment Services is an excellent employer that values its employees by offering a supportive and flexible work environment, ideal for those seeking a fulfilling career in customer service. With opportunities for professional growth and development, along with competitive pay and benefits such as free onsite parking and weekly pay, we ensure our team members feel appreciated and motivated. Join us in making a difference for our clients while enjoying the convenience of a home-based role that promotes work-life balance.
Contact Details:
Newstaff Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newstaff Employment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newstaff Employment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newstaff Employment Services:Your cover letter is your chance to shine! Tell us why you want to work at Newstaff Employment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newstaff Employment Services!
How to prepare for a job interview at Newstaff Employment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
