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- Tasks: Provide outstanding customer service and resolve inquiries via phone, email, and chat.
- Company: Join a passionate team at Newstaff Employment Services, dedicated to helping clients.
- Benefits: Competitive pay, free onsite parking, weekly pay, and accrued holiday.
- Why this job: Make a real difference by enhancing customer experiences and helping others.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
- Other info: Flexible working hours with temp to perm opportunities after 8 weeks.
The predicted salary is between 30000 - 42000 £ per year.
Newstaff Employment Services is looking for a passionate and dedicated Customer Service Representative to join our team. In this role, you will be the face of our company, providing outstanding service to our clients and ensuring their needs are met effectively. If you are committed to providing excellent customer service and enjoy helping others, we want to hear from you!
- Respond promptly and effectively to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a professional manner.
- Provide information about products and services to customers.
- Assist in developing and implementing customer service policies and procedures.
- Identify opportunities for enhancing the customer experience and suggest improvements.
- Previous experience in customer service, ideally from an industrial customer service role.
- Proficiency in using customer service software and Microsoft Office Suite.
- Flexibility to work various shifts, including weekends and holidays as needed.
- Positive attitude and a strong desire to help others.
- Excellent PC skills, including Word and Excel.
Free onsite parking, weekly pay, accrued holiday and online pay slip, hourly rate from £12.21 to £13.00 per hour depending on experience. This is a temp to perm role after 8 weeks. Hours of work are Monday to Friday 8am to 6pm with some flexibility.
Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes employer: Newstaff Employment Services
Contact Detail:
Newstaff Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes
✨Tip Number 1
Make sure you know the company inside out! Research Newstaff Employment Services and understand their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer inquiries via phone, email, and chat, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues effectively. Be ready to share these stories in your interview to demonstrate how you can enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how dedicated you are to helping others and making their experience fantastic.
Tailor Your Experience: Make sure to highlight any previous customer service roles you've had, especially in industrial settings. We love seeing how your past experiences can bring value to our team!
Be Professional Yet Friendly: Your written communication should reflect the professional yet approachable nature we value at StudySmarter. Keep it friendly, but make sure to maintain a level of professionalism that shows you mean business.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Newstaff Employment Services
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how they relate to the role. Think about specific examples where you resolved issues or enhanced customer satisfaction.
✨Familiarise Yourself with the Company
Research Newstaff Employment Services and understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or what steps you take to ensure a positive experience. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Tech Skills
Since proficiency in customer service software and Microsoft Office is key, be prepared to discuss your experience with these tools. If possible, mention any specific software you've used and how it helped you in your previous roles.