At a Glance
- Tasks: Provide outstanding customer service and resolve inquiries via phone, email, and chat.
- Company: Join a passionate team at Newstaff Employment Services, dedicated to helping others.
- Benefits: Earn between £12.21 to £13.00 per hour, with weekly pay and accrued holiday.
- Other info: Flexible shifts available, with temp to perm opportunities after 8 weeks.
- Why this job: Make a real difference by enhancing customer experiences and providing top-notch support.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 12 - 13 £ per hour.
Newstaff Employment Services is looking for a passionate and dedicated Customer Service Representative to join our team. In this role, you will be the face of our company, providing outstanding service to our clients and ensuring their needs are met effectively. If you are committed to providing excellent customer service and enjoy helping others, we want to hear from you!
- Respond promptly and effectively to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a professional manner.
- Provide information about products and services to customers.
- Assist in developing and implementing customer service policies and procedures.
- Identify opportunities for enhancing the customer experience and suggest improvements.
Previous experience in customer service is required, ideally from an industrial customer service role. Proficiency in using customer service software and Microsoft Office Suite is necessary. Flexibility to work various shifts, including weekends and holidays as needed, is also important. A positive attitude and a strong desire to help others are essential.
Excellent PC skills, including Word and Excel, are required. Free onsite parking, weekly pay, accrued holiday and online pay slip are provided. The hourly rate ranges from £12.21 to £13.00 per hour depending on experience. This is a temp to perm role after 8 weeks. Hours of work are Monday to Friday 8am to 6pm with some flexibility.
Customer Service Advisor - Work from Home - Immediate Start! in Milton Keynes employer: Newstaff Employment Services
Newstaff Employment Services is an excellent employer that values its employees by offering a supportive work culture and flexible working arrangements, including the convenience of working from home. With competitive pay rates and benefits such as free onsite parking and accrued holiday, we prioritise employee well-being and growth, ensuring that our team members have the resources they need to thrive in their roles while making a meaningful impact on customer experiences.
Contact Details:
Newstaff Employment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start! in Milton Keynes
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and customer service approach will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, and be ready to share your thought process during the interview. This shows you’re proactive and prepared!
✨Tip Number 3
Don’t forget to highlight your tech skills! Since you'll be using customer service software and Microsoft Office, mention any relevant experience you have with these tools to demonstrate your readiness for the role.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start! in Milton Keynes
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially if you've worked in an industrial customer service role before. We love seeing how your background fits with what we do!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you're a great fit for the Customer Service Advisor position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Newstaff Employment Services
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle inquiries and complaints, as well as share examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with the Company
Do a bit of research on Newstaff Employment Services. Understand their values, services, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare to discuss specific situations where you resolved issues or improved customer experiences, as this will demonstrate your problem-solving skills.
✨Show Off Your Tech Skills
Since proficiency in customer service software and Microsoft Office is key, be ready to talk about your experience with these tools. If you have any specific examples of how you've used them to enhance customer interactions, make sure to highlight those!
