At a Glance
- Tasks: Lead a dynamic telesales team while driving subscription sales for newspapers and magazines.
- Company: Join a leading media company with a focus on innovation and teamwork.
- Benefits: Enjoy 25 days holiday, your birthday off, and a holiday buy scheme.
- Other info: Structured career progression opportunities await you!
- Why this job: Combine your passion for sales with leadership in a fast-paced environment.
- Qualifications: Experience in telesales and a knack for motivating teams.
The predicted salary is between 12 - 15 € per hour.
Application Deadline: 15 June 2026
Department: Shared Support Services
Employment Type: Permanent - Part Time
Location: Basildon
Reporting To: Benjamin Jones
Are you a natural leader with a passion for sales? We're looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part‑time basis. This is a fantastic opportunity to combine hands‑on selling with team leadership in a busy sales environment.
Key Responsibilities
- Supervise and support a team of part‑time telesales agents on a day‑to‑day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest's regional network.
- Allocate workloads and monitor daily and weekly performance against sales and activity targets.
- Deliver on‑the‑job coaching, guidance and performance feedback to your team.
- Personally undertake telesales activity to generate new subscriptions and hit individual targets.
- Ensure all orders are accurate, genuine and placed with full customer consent.
- Monitor order quality, retention levels and identify trends or areas for improvement.
- Compile and submit accurate weekly performance reports with narrative commentary.
- Represent the company professionally in all customer interactions.
- Participate in call monitoring and quality review processes.
- Ensure customer data is handled in line with Company policy and data protection legislation.
Skills, Knowledge and Expertise
- Proven experience in a telesales or telephone‑based sales environment.
- Previous supervisory or team leader experience (desirable).
- Strong personal sales skills with the ability to lead by example.
- Excellent communication, coaching and interpersonal skills.
- Organised and detail‑oriented, with the ability to compile accurate reports.
- A positive, target‑driven mindset and a genuine enthusiasm for delivering results.
- Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.
- Good understanding of data protection and compliance requirements.
How Success is Measured
- Your performance will be assessed against a range of KPIs, including:
- Individual and team subscription sales against agreed targets.
- Telesales activity levels — calls made, contact rates and conversions.
- Order quality, including cancellation and complaint rates.
- Accuracy and timeliness of reporting and administration.
- Coaching impact and performance improvement within the team.
Experience
- Supervisor: 1 year (required)
Benefits
- 25 days holiday + bank holidays + your birthday off.
- Holiday buy scheme for extra flexibility.
- Structured career progression.
Subscription Telesales Supervisor in Essex employer: Newsquest
At Newsquest, we pride ourselves on being an excellent employer, offering a vibrant work culture in Basildon that fosters teamwork and personal growth. As a Subscription Telesales Supervisor, you'll enjoy flexible part-time hours, competitive benefits including 25 days holiday plus your birthday off, and structured career progression opportunities, all while leading a passionate team in a dynamic sales environment.
StudySmarter Expert Advice🤫
We think this is how you could land Subscription Telesales Supervisor in Essex
✨Tip Number 1
Get to know the company inside out! Research Newsquest and its values, so you can show how your experience aligns with their mission during interviews. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us articulate our sales achievements and leadership skills confidently when it’s time to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and potentially even a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express our appreciation for the opportunity. It shows professionalism and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Subscription Telesales Supervisor in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Subscription Telesales Supervisor role. Highlight your experience in telesales and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for sales and leadership. Tell us why you're excited about this role and how you can contribute to our team at StudySmarter.
Showcase Your Achievements:When filling out your application, don’t just list your duties—show us your achievements! Include specific examples of how you’ve driven sales or improved team performance in previous roles. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the hiring process!
How to prepare for a job interview at Newsquest
✨Know Your Sales Stuff
Brush up on your telesales techniques and be ready to discuss your personal sales achievements. Be prepared to share specific examples of how you've driven sales in previous roles, as this will show your passion and expertise in the field.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, highlight any past experiences where you've led or coached others. Think of situations where you motivated your team to hit targets or improved their performance, and be ready to discuss these during the interview.
✨Understand the Company and Its Products
Do your homework on Newsquest and the subscriptions they offer. Familiarise yourself with their products, target audience, and any recent news about the company. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Prepare for KPI Discussions
Since success is measured against KPIs, be ready to talk about how you've met or exceeded targets in the past. Bring examples of how you've tracked performance, managed call volumes, and improved conversion rates, as this will show you're results-driven and organised.
