At a Glance
- Tasks: Lead a dynamic telesales team while driving subscription sales for newspapers and magazines.
- Company: Join a reputable company with a focus on teamwork and growth.
- Benefits: Enjoy 25 days holiday, flexible options, and perks like gym memberships and retail discounts.
- Other info: Great career progression opportunities and a supportive workplace culture.
- Why this job: Combine your passion for sales with leadership in a vibrant environment.
- Qualifications: Experience in telesales and a knack for motivating teams is essential.
The predicted salary is between 12 - 15 £ per hour.
Are you a natural leader with a passion for sales? We're looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part‑time basis. This is a fantastic opportunity to combine hands‑on selling with team leadership in a busy sales environment.
Key Responsibilities
- Supervise and support a team of part‑time telesales agents on a day‑to‑day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest's regional network.
- Allocate workloads and monitor daily and weekly performance against sales and activity targets.
- Deliver on‑the‑job coaching, guidance and performance feedback to your team.
- Personally undertake telesales activity to generate new subscriptions and hit individual targets.
- Ensure all orders are accurate, genuine and placed with full customer consent.
- Monitor order quality, retention levels and identify trends or areas for improvement.
- Compile and submit accurate weekly performance reports with narrative commentary.
- Represent the company professionally in all customer interactions.
- Participate in call monitoring and quality review processes.
- Ensure customer data is handled in line with Company policy and data protection legislation.
Skills, Knowledge and Expertise
- Proven experience in a telesales or telephone‑based sales environment.
- Previous supervisory or team leader experience (desirable).
- Strong personal sales skills with the ability to lead by example.
- Excellent communication, coaching and interpersonal skills.
- Organised and detail‑oriented, with the ability to compile accurate reports.
- A positive, target‑driven mindset and a genuine enthusiasm for delivering results.
- Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.
- Good understanding of data protection and compliance requirements.
How Success is Measured
- Individual and team subscription sales against agreed targets.
- Telesales activity levels — calls made, contact rates and conversions.
- Order quality, including cancellation and complaint rates.
- Accuracy and timeliness of reporting and administration.
- Coaching impact and performance improvement within the team.
Experience
- Supervisor: 1 year (required)
Benefits
- 25 days holiday + bank holidays + your birthday off.
- Holiday buy scheme for extra flexibility.
- Structured career progression & ongoing training.
- Pension plan.
- On‑site parking.
- Employee Helpline counselling and advice.
- Perks & discounts including:
- Gym membership.
- Cycle to Work scheme.
- Eye care.
- Retail discounts.
- Team building days & annual volunteer charity day.
Subscription Telesales Supervisor in Basildon employer: Newsquest
Newsquest is an excellent employer for aspiring journalists, offering a vibrant work culture that fosters creativity and community engagement. With a commitment to employee development, you will have access to numerous growth opportunities within one of the UK's largest local news publishers, alongside attractive benefits such as 25 days of holiday and various employee discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Subscription Telesales Supervisor in Basildon
✨Tip Number 1
Get to know the company inside out! Research Newsquest and its values, especially how they approach sales. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! As a Subscription Telesales Supervisor, you'll need to demonstrate strong sales skills. Role-play common sales scenarios with a friend or family member to build confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Newsquest.
We think you need these skills to ace Subscription Telesales Supervisor in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your telesales and supervisory experience, and don’t forget to showcase your sales achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your leadership style can drive the team’s success. Keep it engaging and personal.
Showcase Your Sales Skills:In your application, be sure to include specific examples of your sales successes and how you've led teams in the past. We love numbers, so if you’ve hit targets or improved performance, shout about it!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Newsquest
✨Know Your Sales Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific targets you've hit in previous roles, as well as how you motivated your team to reach theirs. This shows that you understand the importance of KPIs and can lead by example.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Think about challenges you faced and how you overcame them. This will highlight your leadership abilities and show that you're not just a great salesperson but also a supportive supervisor.
✨Familiarise Yourself with the Company
Research Newsquest and its subscription offerings. Understanding their products and market position will allow you to tailor your responses and demonstrate genuine interest in the role. Plus, it’ll help you ask insightful questions during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of interaction, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease and ensure you convey your enthusiasm for the position effectively.
