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- Tasks: Engage customers over the phone about subscription benefits and promotional opportunities.
- Company: Join Newsquest Media, a leading publisher in the UK.
- Benefits: Enjoy 25 days holiday, flexible perks, and structured career progression.
- Why this job: Perfect for those seeking a part-time role with a passion for media.
- Qualifications: Great communication skills and customer-facing experience preferred.
- Other info: Work in a supportive team environment with ongoing training.
The predicted salary is between 16000 - 18000 £ per year.
Office-based: Basildon, Essex
25 hours per week, Monday to Friday 1:30 PM to 6:30 PM
Are you someone who is looking for a new challenge whilst reducing your working week? If so, this may be the perfect role for you. We are looking for someone with excellent communication skills, who is a strong listener and great at identifying how they can improve our customers' experience.
We are Newsquest Media, one of the UK’s leading publishers of local newspapers and magazines, and ensuring that our customers get the best from their Newspaper and Magazine subscriptions is key to this role. Working in a small team, you will be talking through subscription benefits, building rapport and creating opportunities to discuss other promotional opportunities.
If you have experience in customer-based positions, are a great conversationalist and have an interest in Media we would love to hear from you.
Key Responsibilities- Talking through subscription benefits with customers.
- Building rapport and maintaining a positive customer experience.
- Discussing promotional opportunities where appropriate.
- Ensuring customers get the best value from their newspaper and magazine subscriptions.
- Working effectively as part of a small team in a telephone‑based environment.
- Customer Expertise – Ideally, telephone or customer-facing experience, preferably in subscriptions, publishing, or media, but not essential.
- Resilience and Persuasion - Comfortable with challenges, committed to delivering a great customer experience, and skilled at turning interest into commitment.
- Great Communicator – Able to build rapport easily, with strong general knowledge and the ability to engage a wide range of customers.
- Passion for Media – Understanding the value of quality journalism and enthusiasm for promoting products that inform and inspire.
- 25 days holiday + bank holidays + your birthday off
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan & mental health support
- Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care vouchers (£50 towards glasses)
- Retail discounts
- Team building days & annual volunteer charity day
Subscription Telephone Sales Executive in Basildon employer: Newsquest
Contact Detail:
Newsquest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscription Telephone Sales Executive in Basildon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newsquest Media. Understand their values and what they stand for. This will help you connect better during the conversation and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. Focus on building rapport and discussing subscription benefits clearly and confidently.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past jobs where you've successfully engaged with customers or turned a challenging situation into a positive one. This will demonstrate your resilience and persuasion skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates on the role!
We think you need these skills to ace Subscription Telephone Sales Executive in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Subscription Telephone Sales Executive role. Highlight your communication skills and any relevant customer service experience, as these are key to impressing us!
Show Your Passion for Media: Let us know why you're excited about working in media! Share any personal experiences or interests that relate to newspapers and magazines, as this will help you stand out in your application.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Newsquest
✨Know Your Stuff
Before the interview, make sure you understand the subscription services offered by Newsquest Media. Familiarise yourself with their publications and think about how you can communicate the benefits effectively to customers.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, show that you can engage with the interviewer by summarising their points and responding thoughtfully. This will highlight your ability to build rapport with customers.
✨Show Your Passion for Media
Express your enthusiasm for journalism and media during the interview. Share any relevant experiences or insights you have about the industry, as this will resonate well with the hiring team and show that you’re genuinely interested in the role.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises where you might need to sell a subscription over the phone. Practise common objections and how to overcome them, as this will showcase your resilience and persuasion skills, which are crucial for the position.
