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For Companies At a Glance
- Tasks: Grow our newspaper subscriber base and ensure top-notch customer service.
- Company: Join a dynamic team at a leading local newspaper.
- Benefits: Enjoy 25 days holiday, flexible perks, and career progression.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Experience in subscriptions or customer service is a plus.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We’re looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who pays directly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time.
You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams.
You will:
- Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions.
- Make sure every new reader is set up correctly and receives a smooth start to their subscription.
- Monitor daily delivery performance, resolving issues quickly and protecting the reader experience.
- Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn.
This is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners.
Key Responsibilities
- Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns.
- Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data.
- Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly.
- Track and report on starts, stops, complaints and churn, using insight to shape local plans.
- Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions).
- Maintain strong relationships with delivery partners to uphold service standards.
- Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues.
Skills, Knowledge and Expertise
- Experience in circulation, subscriptions, home delivery, or a similar role.
- Strong customer focus: you care about getting it right for readers, especially when things go wrong.
- Confident communicator, able to work with canvassers, delivery partners, and internal teams.
- Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions.
- Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
- Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment.
- Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed).
- Competent user of spreadsheets and basic CRM/subscription systems.
- Flexibility to respond to occasional service issues outside standard office hours.
Benefits
- 25 days holiday + bank holidays + your birthday off
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan & mental health support
- Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care vouchers (£50 towards glasses)
- Retail discounts
- Team building days & annual volunteer charity day
Newspaper Subscriptions Manager in Basildon employer: Newsquest
Contact Detail:
Newsquest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Newspaper Subscriptions Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to subscriptions management. Think about how you’d handle customer issues or boost subscriber numbers, and be ready to share your ideas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Newspaper Subscriptions Manager in Basildon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Newspaper Subscriptions Manager role. Highlight your experience in subscriptions or customer service, and show us how you can drive new customer acquisition and retention.
Show Off Your Numbers Skills: Since this role involves tracking performance and interpreting data, don’t shy away from showcasing your analytical skills. Give us examples of how you've used data to make decisions or improve processes in previous roles.
Demonstrate Your Customer Focus: We want to see that you genuinely care about providing a first-class service to readers. Share specific instances where you’ve gone above and beyond to resolve customer issues or enhance their experience.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Newsquest
✨Know Your Audience
Before the interview, take some time to understand the local newspaper market and what motivates readers. Research the company’s current subscriber base and think about how you can contribute to growing it. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class service, be ready to share examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your strong customer focus.
✨Be Data Savvy
Brush up on your data interpretation skills. Be prepared to discuss how you would use data to shape local plans and improve subscription retention. Mention any experience you have with spreadsheets or CRM systems, as this will highlight your comfort with numbers and reporting.
✨Demonstrate Proactivity
This role requires someone who is proactive and resilient. Share examples of times when you took the initiative to solve a problem or improve a process. Highlight your ability to roll up your sleeves and get involved in both desk-based analysis and fieldwork, as this aligns perfectly with the hands-on nature of the job.
