At a Glance
- Tasks: Lead a dynamic telesales team while driving subscription sales and coaching agents.
- Company: Join a leading media company with a vibrant sales culture in Basildon.
- Benefits: Part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Great chance to develop your career in a supportive team atmosphere.
- Why this job: Combine your passion for sales with leadership in a fast-paced environment.
- Qualifications: Experience in telesales and strong communication skills are essential.
The predicted salary is between 24000 - 30000 € per year.
Are you a natural leader with a passion for sales? We're looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part-time basis. This is a fantastic opportunity to combine hands‑on selling with team leadership in a busy sales environment.
What You’ll Do
- Supervise and support a team of part‑time telesales agents on a day‑to‑day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest’s regional network.
- Allocate workloads and monitor daily and weekly performance against sales and activity targets.
- Deliver on‑job coaching, guidance and performance feedback to your team.
- Personally undertake telesales activity to generate new subscriptions and hit individual targets.
- Ensure all orders are accurate, genuine and placed with full customer consent.
- Monitor order quality, retention levels and identify trends or areas for improvement.
- Compile and submit accurate weekly performance reports with narrative commentary.
- Represent the company professionally in all customer interactions.
- Participate in call monitoring and quality review processes.
- Ensure customer data is handled in line with Company policy and data protection legislation.
What We’re Looking For
- Proven experience in a telesales or telephone‑based sales environment.
- Previous supervisory or team leader experience (desirable).
- Strong personal sales skills with the ability to lead by example.
- Excellent communication, coaching and interpersonal skills.
- Organised and detail‑oriented, with the ability to compile accurate reports.
- A positive, target‑driven mindset and a genuine enthusiasm for delivering results.
- Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.
- Good understanding of data protection and compliance requirements.
How Success is Measured
- Your performance will be assessed against a range of KPIs, including:
- Individual and team subscription sales against agreed targets.
- Telesales activity levels — calls made, contact rates and conversions.
- Order quality, including cancellation and complaint rates.
- Accuracy and timeliness of reporting and administration.
- Coaching impact and performance improvement within the team.
Subscriptions Telesales Supervisor in Essex employer: Newsquest Media Group
At Newsquest, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture in Basildon. As a part-time Subscriptions Telesales Supervisor, you will not only lead a passionate team but also enjoy opportunities for personal growth and development within a thriving sales environment. Our commitment to employee well-being, coupled with competitive benefits and a focus on achieving meaningful results, makes us an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Subscriptions Telesales Supervisor in Essex
✨Tip Number 1
Get to know the company inside out! Research Newsquest and its products so you can speak confidently about how your experience aligns with their goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Since this role is all about telesales, hone your communication skills. Role-play with a friend or in front of a mirror to nail down your sales techniques and demonstrate your leadership style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at StudySmarter.
We think you need these skills to ace Subscriptions Telesales Supervisor in Essex
Some tips for your application 🫡
Show Your Sales Passion:When writing your application, let your enthusiasm for sales shine through! Share specific examples of your past successes in telesales and how you’ve motivated others. We want to see that fire in your belly!
Tailor Your Experience:Make sure to highlight your relevant experience in telesales and any supervisory roles you've held. We’re looking for someone who can lead by example, so don’t be shy about showcasing your leadership skills and achievements.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate organised and detail-oriented candidates, so show us you can communicate effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Newsquest Media Group
✨Know Your Sales Numbers
Before the interview, brush up on your sales achievements and be ready to discuss specific numbers. This could include your conversion rates, call volumes, or any targets you've smashed in previous roles. Being able to quantify your success shows you’re results-driven, which is exactly what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, think of examples where you've successfully led others. Prepare to share stories about how you’ve motivated your team, handled challenges, or provided coaching. Highlighting your leadership experience will demonstrate that you can inspire and drive performance.
✨Understand the Product
Familiarise yourself with the types of subscriptions the company offers, whether it’s newspapers, magazines, or digital content. Being knowledgeable about the products will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Prepare for KPI Discussions
Since success in this role is measured against KPIs, be ready to discuss how you’ve met or exceeded KPIs in the past. Think about how you can contribute to their goals and be prepared to suggest ways to improve performance based on your previous experiences.
