At a Glance
- Tasks: Deliver exceptional customer service and support schools with specialist learning solutions.
- Company: Join Ascentis Group, a leading education charity known for innovation and inclusivity.
- Benefits: Enjoy flexible working, generous leave, pension benefits, and tailored learning opportunities.
- Other info: This role offers a stable career with excellent professional growth potential.
- Why this job: Make a real impact on learners' lives while building a long-term career in education.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 22256 - 22256 € per year.
A permanent Customer Support Advisor opportunity is now available in Lancaster, England, offering a starting salary of £22,256 per annum and a hybrid working model (office-based Monday–Thursday, remote Fridays). This role is ideal for customer-focused professionals seeking to build a long-term career within the UK education and learning solutions sector.
Please note: this position does not meet UK Skilled Worker visa sponsorship requirements and is best suited to candidates who already hold the right to work in the UK.
About RoleAs a Customer Support Advisor, you’ll become a key part of the customer experience journey, providing high-quality support to schools and education partners using specialist learning solutions. You will work within International Dyslexia Learning Solutions, supporting licence renewals, managing enquiries, and building strong client relationships while helping customers maximise the value of their products and services.
This is a 35-hour-per-week permanent role based at the Lancaster Head Office, combining structured in-office collaboration with flexible home working on Fridays. The position suits individuals who thrive in a service-driven environment, enjoy relationship-building, and are motivated by achieving retention and customer satisfaction targets.
About Hiring FirmYou’ll be joining Ascentis Group, one of the UK’s leading education charity groups, which includes International Dyslexia Learning Solutions. The organisation is nationally recognised for innovation in education and specialist learning provision, supporting thousands of learners each year across the UK and internationally. Known for its inclusive culture and strong employee benefits, the group offers a supportive workplace focused on wellbeing, professional development, and long-term career growth.
Responsibilities- Deliver exceptional customer service across the full customer journey
- Support licence renewals and contribute to customer retention targets
- Maintain and strengthen relationships with existing customers
- Provide ongoing advice and guidance on products and services
- Handle inbound enquiries and coordinate client meetings when required
- Proactively engage customers to increase product uptake and satisfaction
- Accurately update customer information using internal systems and databases
- Organise and prioritise daily tasks to meet deadlines and service standards
- Strong verbal and written communication skills
- Proven ability to work towards targets and deadlines
- Customer-focused mindset with a positive, “can-do” attitude
- Competency using ICT tools, including Outlook, Word, Excel, and databases
- Excellent organisation and prioritisation skills
- Motivation, flexibility, and willingness to go the extra mile for customers
- Eligibility to work in the UK (this role does not qualify for visa sponsorship)
This Customer Support Advisor role offers a stable UK-based career with flexible working, generous annual leave, pension benefits, wellbeing support, and tailored learning opportunities. This is a strong opportunity to grow professionally while making a real impact on learners’ lives.
Customer Support Advisor Job in UK 2026 (£22,256 per annum) in Lancaster employer: NewsNowGh
Ascentis Group is an exceptional employer, renowned for its commitment to employee wellbeing and professional development within the education sector. Located in Lancaster, this role as a Customer Support Advisor offers a hybrid working model, generous annual leave, and tailored learning opportunities, making it an ideal environment for those looking to build a meaningful career while positively impacting learners' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor Job in UK 2026 (£22,256 per annum) in Lancaster
✨Tip Number 1
Get to know the company! Research Ascentis Group and their mission in education. When you understand their values, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Support Advisor and role-play them with a friend. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Support Advisor Job in UK 2026 (£22,256 per annum) in Lancaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and organisation.
Show Your Passion:Let us know why you're excited about working in the education sector! Share your enthusiasm for helping others and how you can contribute to our mission at StudySmarter. A little passion goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at NewsNowGh
✨Know the Company Inside Out
Before your interview, take some time to research Ascentis Group and its mission in the education sector. Understanding their values and the specific role of International Dyslexia Learning Solutions will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This will demonstrate your customer-focused mindset.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Targets and Achievements
The role involves working towards retention and customer satisfaction targets, so be prepared to discuss how you've met or exceeded similar goals in the past. Use specific metrics or outcomes to illustrate your success and show that you're results-driven.
