At a Glance
- Tasks: Lead global operations and manage BPO partnerships in the travel tech industry.
- Company: Join Duffel, a cutting-edge travel infrastructure provider transforming the future of travel.
- Benefits: Enjoy competitive salary, flexible remote work, and visa sponsorship opportunities.
- Other info: Collaborative culture with a focus on innovation and professional growth.
- Why this job: Shape the future of travel while gaining valuable leadership experience in a dynamic environment.
- Qualifications: 5+ years in BPO management with strong data analysis and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Step into a high-impact leadership role shaping global operations in the evolving travel technology space. This opportunity offers career growth, competitive benefits, and visa sponsorship within a fast-growing company.
About the Role
The BPO Manager role focuses on managing and scaling outsourced operations across multiple global partners. You will oversee vendor performance while ensuring operational efficiency and service excellence consistently. Additionally, you will monitor key performance metrics and implement strategies to improve outcomes.
The role requires strong leadership skills and the ability to manage complex, multi-site operations. Moreover, you will drive continuous improvement initiatives across customer experience and operational processes.
About the Hiring Firm
The position is offered by Duffel, an innovative travel infrastructure provider. The company is focused on modernizing the systems that power global airline and travel services. Furthermore, it is backed by leading investors and continues to expand rapidly in the technology sector. The organization promotes innovation, agility, and a strong product-driven culture. Additionally, it offers employees opportunities to contribute to transforming the future of travel.
About the Work Environment
The role is based in London, with flexible and remote working options available. You will work within a fast-paced, collaborative environment that supports innovation and decision-making. Additionally, the company encourages a global mindset, requiring coordination across multiple time zones. Employees benefit from flexible work policies, travel allowances, and team engagement activities. The environment supports professional growth while maintaining a strong focus on work-life balance.
Job Duties
- Manage relationships with multiple global BPO partners across different operational locations.
- Establish governance frameworks, including performance reviews, scorecards, and reporting structures.
- Monitor key metrics such as customer satisfaction, service levels, and productivity consistently.
- Implement corrective action plans to address performance gaps and improve service delivery.
- Collaborate with internal teams to standardize processes, training, and knowledge management systems.
- Support capacity planning, forecasting, and vendor selection processes as the business scales.
- Manage escalations and ensure timely resolution of operational issues across regions.
Job Requirements
- Possess at least five years of experience managing BPO or vendor operations in relevant industries.
- Demonstrate experience managing multi-vendor and multi-site global operations effectively.
- Exhibit strong data analysis skills and the ability to use metrics for decision-making.
- Show excellent communication and stakeholder management skills across diverse teams.
- Have experience managing service level agreements, KPIs, and vendor governance frameworks.
- Display commercial awareness and ability to manage vendor costs efficiently.
- Be eligible for Skilled Worker visa sponsorship where applicable under UK requirements.
This role offers a unique opportunity to lead global operations within an innovative travel technology company. You will gain valuable leadership experience while driving operational excellence at scale. Ultimately, this position combines career advancement, global exposure, and the chance to shape the future of travel.
Global BPO Operations Lead - Remote & Visa Sponsorship employer: NewsNowGh
Duffel is an exceptional employer that champions innovation and agility in the travel technology sector. With a strong focus on employee growth, the company offers competitive benefits, flexible work policies, and opportunities for professional development, all within a collaborative and dynamic environment in London. Join us to be part of a transformative journey in modernising travel infrastructure while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Global BPO Operations Lead - Remote & Visa Sponsorship
✨Tip Number 1
Network like a pro! Reach out to people in the travel tech industry, especially those at Duffel. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in BPO operations. This will help you showcase your fit for the role and impress the hiring team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've managed multi-vendor operations and improved service delivery. Highlight your data analysis skills and how they've driven decision-making in your past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global BPO Operations Lead - Remote & Visa Sponsorship
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the BPO Manager role. Highlight your experience in managing global operations and vendor relationships, as well as any relevant metrics you've improved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the travel technology space and how your skills align with our needs. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Leadership Skills:In your application, be sure to highlight your leadership experience. Discuss specific examples where you've driven operational excellence or led teams through challenges. We’re looking for someone who can inspire and manage diverse teams effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at NewsNowGh
✨Know Your BPO Inside Out
Before the interview, dive deep into understanding the BPO landscape, especially in the travel technology sector. Familiarise yourself with key metrics like customer satisfaction and service levels, as these will likely come up during discussions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing multi-vendor and multi-site operations. Be ready to discuss how you've driven continuous improvement initiatives and resolved operational issues effectively.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to talk about how you've used metrics for decision-making in past roles. This will demonstrate your ability to monitor performance and implement corrective action plans.
✨Communicate with Confidence
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing stakeholder management and collaboration across diverse teams. This will show you can thrive in a fast-paced, collaborative environment.
