At a Glance
- Tasks: Deliver exceptional customer service and support schools with learning solutions.
- Company: Join Ascentis Group, a leading education charity known for innovation.
- Benefits: Enjoy flexible working, generous leave, pension benefits, and wellbeing support.
- Other info: Perfect for those seeking a stable career in the education sector.
- Why this job: Make a real impact on learners' lives while building a rewarding career.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 22256 - 22256 € per year.
A permanent Customer Support Advisor opportunity is now available in Lancaster, England, offering a starting salary of £22,256 per annum and a hybrid working model (office-based Monday–Thursday, remote Fridays). This role is ideal for customer-focused professionals seeking to build a long-term career within the UK education and learning solutions sector. Please note: this position does not meet UK Skilled Worker visa sponsorship requirements and is best suited to candidates who already hold the right to work in the UK.
As a Customer Support Advisor, you’ll become a key part of the customer experience journey, providing high-quality support to schools and education partners using specialist learning solutions. You will work within International Dyslexia Learning Solutions, supporting licence renewals, managing enquiries, and building strong client relationships while helping customers maximise the value of their products and services. This is a 35-hour-per-week permanent role based at the Lancaster Head Office, combining structured in-office collaboration with flexible home working on Fridays. The position suits individuals who thrive in a service-driven environment, enjoy relationship-building, and are motivated by achieving retention and customer satisfaction targets.
You’ll be joining Ascentis Group, one of the UK’s leading education charity groups, which includes International Dyslexia Learning Solutions. The organisation is nationally recognised for innovation in education and specialist learning provision, supporting thousands of learners each year across the UK and internationally. Known for its inclusive culture and strong employee benefits, the group offers a supportive workplace focused on wellbeing, professional development, and long-term career growth.
Responsibilities
- Deliver exceptional customer service across the full customer journey
- Support licence renewals and contribute to customer retention targets
- Maintain and strengthen relationships with existing customers
- Provide ongoing advice and guidance on products and services
- Handle inbound enquiries and coordinate client meetings when required
- Proactively engage customers to increase product uptake and satisfaction
- Accurately update customer information using internal systems and databases
- Organise and prioritise daily tasks to meet deadlines and service standards
Requirements
- Strong verbal and written communication skills
- Proven ability to work towards targets and deadlines
- Customer-focused mindset with a positive, “can-do” attitude
- Competency using ICT tools, including Outlook, Word, Excel, and databases
- Excellent organisation and prioritisation skills
- Motivation, flexibility, and willingness to go the extra mile for customers
- Eligibility to work in the UK (this role does not qualify for visa sponsorship)
This Customer Support Advisor role offers a stable UK-based career with flexible working, generous annual leave, pension benefits, wellbeing support, and tailored learning opportunities. This is a strong opportunity to grow professionally while making a real impact on learners’ lives.
Customer Support Advisor Job in UK 2026 (£22,256 per annum) employer: NewsNowGh
Ascentis Group is an exceptional employer, renowned for its commitment to employee wellbeing and professional development within the education sector. Located in Lancaster, this role as a Customer Support Advisor not only offers a competitive salary but also a hybrid working model that promotes work-life balance, alongside generous annual leave and tailored learning opportunities. Joining Ascentis means becoming part of a supportive culture that values inclusivity and empowers you to make a meaningful impact on learners' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor Job in UK 2026 (£22,256 per annum)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ascentis Group on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show how we handle tricky situations and keep that positive, 'can-do' attitude shining through!
✨Tip Number 3
Research the company culture at Ascentis Group. Knowing their values and mission will help us align our answers during the interview and demonstrate that we’re a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Support Advisor Job in UK 2026 (£22,256 per annum)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear, concise language and make sure to proofread for any errors. We appreciate attention to detail!
Emphasise Your Customer Focus:We’re looking for candidates with a customer-focused mindset. Share examples of how you've gone the extra mile for customers in previous roles. This will help us see your dedication to providing exceptional service!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NewsNowGh
✨Know Your Customer Support Basics
Before the interview, brush up on key customer support principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show your potential employer that you’re not just familiar with the role but passionate about delivering great customer experiences.
✨Familiarise Yourself with the Company
Take some time to research Ascentis Group and their focus on education and learning solutions. Knowing their mission and values will help you align your answers with what they stand for. Plus, it’ll give you a chance to ask insightful questions during the interview, which always impresses!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer handling abilities. Think of specific situations where you’ve successfully resolved issues or built strong relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Off Your Tech Skills
Since the role requires competency in ICT tools, be prepared to discuss your experience with software like Outlook, Word, and Excel. If you have any examples of how you’ve used these tools to improve efficiency or customer satisfaction, make sure to highlight them. It’s all about showing you can hit the ground running!
