User Experience Lead Job in UK 2026 in Birmingham

The demand for advanced user experience leadership continues to rise as financial institutions expand digital platforms in 2026. Deutsche Bank offers a User Experience Lead position in Birmingham focused on improving enterprise ServiceNow experiences. This role provides an opportunity to shape digital platforms within a global banking environment while influencing strategic user experience direction.

About the Role

The User Experience Lead role focuses on designing and governing high quality user experiences across the ServiceNow platform. The position ensures that digital solutions remain intuitive, consistent, accessible, and aligned with enterprise business goals. It also involves leading UX strategy and collaborating across technical and business teams within a regulated environment.

About the Hiring Firm

Deutsche Bank is a global financial institution headquartered in Germany with strong operations across Europe and the United Kingdom. The organization is known for its digital transformation initiatives and investment in enterprise technology systems. It provides employees with structured benefits including hybrid working arrangements, healthcare coverage, pension plans, and professional development opportunities.

Job Duties

• Define and lead UX strategy, standards, and experience principles for the ServiceNow platform.
• Act as the UX authority within governance forums to ensure consistent user experience quality.
• Establish and manage UX governance processes across design intake, development, and delivery stages.
• Collaborate with product owners, business analysts, architects, and developers on UX decisions.
• Guide UX design and implementation to ensure usability, accessibility, and consistency standards.
• Lead cross-functional initiatives that influence platform experience and enterprise design direction.
• Review user journeys across portals, workflows, and enterprise applications for improvement opportunities.
• Support continuous enhancement of ServiceNow interfaces and digital service experiences.
• Ensure user needs are integrated into solution design and platform development processes.
• Participate in design authority forums to maintain UX alignment across enterprise systems.
• Provide expert guidance on usability standards and accessibility compliance requirements.
• Influence stakeholders across technical and business teams to improve digital experience outcomes.

Job Requirements

• Strong experience with the ServiceNow platform and UX design leadership required.
• Deep knowledge of UX principles, methodologies, and enterprise design standards remains essential.
• Understanding of ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, and service request required.
• Working knowledge of platform configuration including workflows, scripts, and UI policies remains beneficial.
• Familiarity with incident, problem, change, and request management processes is necessary.
• Strong stakeholder management and communication skills are required for cross-functional collaboration.
• Ability to lead complex UX initiatives with autonomy and strategic decision making is essential.
• Experience working in regulated or enterprise scale environments highly preferred.
• Strong analytical skills for evaluating user journeys and system usability required.
• Ability to align UX decisions with business outcomes and technical constraints necessary.
• Experience collaborating with engineering, operations, and change management teams is important.
• Commitment to accessibility, usability, and inclusive design practices is expected.

This User Experience Lead role offers a strategic opportunity to shape enterprise digital experiences within a global financial institution. It combines leadership in UX governance with hands-on influence across complex technology systems. Overall, the position supports innovation, professional growth, and meaningful impact on large scale digital transformation initiatives.