Commercial AV Success Manager - 18 month FTC

Your team: This role sits within our Customer Success department and will be the operational and delivery heartbeat of our multimedia strategy, working across world‑class brands including The Sun and The Times. Reporting to the Customer Success Lead, this team acts as the vital bridge between Commercial Sales, the Video Production Studio, and Editorial Audience teams to ensure our video series and "Originals" formats are data‑backed and flawlessly executed.

Your role: As the Commercial AV Success Specialist, you will drive the success of our AV campaigns by providing the high‑level insights that win pitches and the expert project management that delivers results. You will take ownership of the operational lifecycle for "Originals" formats, ensuring every campaign exceeds client expectations through data‑driven optimisation and seamless stakeholder coordination.

Day to day you will:

• Produce weekly and campaign‑specific reports focusing on engagement, dwell time, and demographic breakdowns.
• Empower the Sales team with up‑to‑date audience insights and channel‑level data for new show launches and pitches.
• Monitor live campaigns to identify performance trends and provide real‑time optimisation to meet client KPIs.
• Build high‑impact post‑campaign analyses in collaboration with Studio and Digital Account Management to secure future renewals.
• Manage end‑to‑end campaign timelines from the initial brief to final delivery.
• Coordinate with the Head of Video Production to ensure client assets and production schedules are met.
• Oversee the distribution of video and audio assets to internal teams for social amplification.
• Resolve day‑to‑day production blockers to ensure operational excellence across the department.

What we’re looking for:

• Expert understanding of audio and video metrics across web and social platforms such as YouTube, Meta, and TikTok.
• Experience building audience dashboards and reporting templates that transform raw numbers into compelling commercial stories.
• Experience managing complex timelines and multi‑disciplinary stakeholders with a high level of attention to detail.
• Ability to balance the needs of an editorial audience with commercial objectives to satisfy all stakeholders.
• Proficiency in using Excel, Salesforce, and social analytics tools to drive data‑led decision making.

If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office.

Benefits:

• Private medical insurance including coverage for pre‑existing conditions.
• Discounted gym memberships, free ClassPass at Home, weekly in‑person/virtual exercise classes.
• 'Bikes for Work' and 'Electric Car' scheme.
• Up to 60% discount on Harper Collins books.
• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks.
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times.
• Weekly virtual panel chats with top journalists and celebrities.
• Access to well‑being benefits such as EAP, physio/massage and counselling.
• A generous pension scheme with employer contributions of up to 5%.
• Wide range of training available, plus full LinkedIn Learning access.
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year.

We are committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or health condition at any stage of your application or interview, please let us know. You can contact us at [email protected] to discuss how we can support you to perform at your best.