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- Tasks: Lead a team to provide top-notch IT support across various business units.
- Company: Join a dynamic media company with a focus on innovation and collaboration.
- Benefits: Competitive salary, travel opportunities, and career development.
- Why this job: Make a real impact by optimising tech support and enhancing customer service.
- Qualifications: 8+ years in tech leadership and strong project management skills required.
- Other info: Work from Glasgow, Spain, or Barcelona with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
The Regional Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including, NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful.
The individual in this position will be responsible for developing and managing a best in class IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined Service level agreements (SLAs) and Key Performance Indicators (KPIs).
This role requires a technology enthusiast with strong relationship-building skills who can effectively organize a team of experts to meet company needs and make decisions that support NewsTech’s mission. The position will be based out of three possible locations: Glasgow, Spain, and Barcelona. Travel to all of the regional offices is required.
Responsibilities- Lead and motivate Support Technicians to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs
- Manage and coordinate urgent and complicated support issues
- Lead optimization efforts, service integration and service improvement across business units
- Act as the escalation point for all Business critical requests and incidents
- Train, coach and mentor Support Technicians including career development
- Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed
- Drive optimization efforts by identifying the right problems to solve and actively developing strategies for improvement
- Continually analyze support calls to ensure quality of service
- Oversee the executive support function and strategy
- Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams
- Manage the regional Opex and Capex expenditure
- Oversee all process improvements, audit preparation and documentation practices
- Build and maintain a solid working relationship with key stakeholders
- Vendor relationship management
- Manage the Hardware Supply Chain and asset management
- 4 year Bachelor's degree in a business or technical major, or related field or equivalent experience
- 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred
- Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
- Excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders
- Customer-oriented and driven
- Quantitative analysis skills, including Excel
- Self-starter and ability to operate in an unstructured environment
- An ability to work to tight deadlines and within constraints
Deskside Support Regional Manager in Glasgow employer: News Corp
Contact Detail:
News Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Regional Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Deskside Support Regional Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deskside Support Regional Manager role. Highlight your leadership experience, technical expertise, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed support functions, or improved service delivery in previous positions. Make it personal and engaging!
Showcase Your Communication Skills: Since this role requires excellent communication, ensure your application is clear and concise. Use professional language but keep it friendly. We want to see your personality shine through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen on joining our team!
How to prepare for a job interview at News Corp
✨Know Your Tech Inside Out
Make sure you brush up on the latest technology trends and tools relevant to the role. Be prepared to discuss how you've used these technologies in past positions, especially in managing IT support functions.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share specific examples of how you've motivated and developed your team in previous roles. Highlight any successful projects where your leadership made a difference.
✨Understand SLAs and KPIs
Familiarise yourself with Service Level Agreements and Key Performance Indicators. Be prepared to discuss how you've measured success in previous roles and how you would approach these metrics in this new position.
✨Build Rapport with Stakeholders
Demonstrate your relationship-building skills by discussing how you've effectively collaborated with various stakeholders in the past. Share examples of how you’ve managed vendor relationships or resolved conflicts to achieve business goals.
