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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch IT support across multiple business units.
- Company: Join a dynamic media company with a focus on innovation and collaboration.
- Benefits: Competitive salary, travel opportunities, and career development.
- Why this job: Make a real impact by optimising tech support in a fast-paced environment.
- Qualifications: 8+ years in tech leadership and strong project management skills required.
- Other info: Work from Glasgow, Spain, or Barcelona with excellent growth potential.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
:
Deskside Support Regional Manager
The Regional Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including, NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful.
The individual in this position will be responsible for developing and managing a best in class IT Support function – ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined Service level agreements (SLAs) and Key Performance Indicators (KPIs).
This role requires a technology enthusiast with strong relationship-building skills who can effectively organize a team of experts to meet company needs and make decisions that support NewsTech’s mission. The position will be based out of three possible locations: Glasgow, Spain, and Barcelona. Travel to all of the regional offices is required.
Responsibilities
Lead and motivate Support Technicians to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs
Manage and coordinate urgent and complicated support issues
Lead optimization efforts, service integration and service improvement across business units
Act as the escalation point for all Business critical requests and incidents
Train, coach and mentor Support Technicians including career development
Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed
Drive optimization efforts by identifying the right problems to solve and actively developing strategies for improvement
Continually analyze support calls to ensure quality of service
Oversee the executive support function and strategy
Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams
Manage the regional Opex and Capex expenditure
Oversee all process improvements, audit preparation and documentation practices
Build and maintain a solid working relationship with key stakeholders
Vendor relationship management
Manage the Hardware Supply Chain and asset management
Qualifications
4 year Bachelor\’s degree in a business or technical major, or related field or equivalent experience
8+ years experience working as a technical leader within a large matrixed organization – media focus preferred
Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner
Excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders
Customer-oriented and driven
Quantitative analysis skills, including Excel
Self-starter and ability to operate in an unstructured environment
An ability to work to tight deadlines and within constraints
Job Category:
Desktop Support, Manager employer: News Corp
Contact Detail:
News Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support, Manager
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend tech meetups, conferences, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and passion for technology, especially when applying for roles like Desktop Support Manager.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their tech stack and be ready to discuss how your experience aligns with their needs. Tailor your answers to show how you can help them meet their SLAs and KPIs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Desktop Support Manager role!
We think you need these skills to ace Desktop Support, Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Manager role. Highlight your experience in managing IT support functions and any relevant achievements that align with the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your relationship-building skills and your enthusiasm for technology – we love that!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've motivated teams or improved service quality in previous roles. We’re looking for someone who can inspire others and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at News Corp
✨Know Your Tech Inside Out
Make sure you brush up on the latest trends and technologies relevant to desktop support. Be prepared to discuss your experience with various IT support tools and how you've used them to improve service delivery.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've motivated and developed your team in the past. Highlight any specific strategies you've implemented to enhance team performance and meet SLAs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of real-life scenarios where you've had to manage urgent support issues or improve service processes, and be ready to explain your thought process and outcomes.
✨Build Rapport with Interviewers
Remember, communication is key! Practice building rapport by engaging with your interviewers. Ask insightful questions about their current challenges and express genuine interest in how you can contribute to their goals.
