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- Tasks: Assist with planning applications, site visits, and public inquiries while providing professional advice.
- Company: Join a dynamic council dedicated to community development and urban planning.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact in your community while gaining valuable experience in planning and development.
- Qualifications: No specific qualifications required; just a passion for planning and helping others.
- Other info: Opportunity to work with experienced professionals and contribute to meaningful projects.
The predicted salary is between 28800 - 43200 £ per year.
Main Purpose of Post/Job Summary
To provide professional and technical advice, guidance, and recommendations, and to carry out all functions associated with the delivery of the Council’s responsibilities and statutory functions in respect of Planning.
Duties and Responsibilities
- Validation and processing of planning applications under supervision of a senior officer.
- Undertaking site visits, participating in site meetings, writing reports of visits, and formulating professional opinions.
- Assisting with the preparation of material for planning appeals and public inquiries.
- Monitoring planning decisions, investigating suspected cases of unauthorised development, interviewing parties, taking statements, inspecting, surveying, photographing sites, writing reports, representing the Council in enforcement notices, and acting as a witness at court and enforcement appeals.
- Assisting with the preparation of development plans, enhancement strategies, and regeneration proposals for conservation areas, town centres, and other settlements.
- Researching and preparing reports related to policy formulation and development control.
- Managing technical support staff (if any).
- Handling enquiries from the public via telephone, correspondence, and face-to-face interactions.
- Operating the Council’s IT Systems, including Geographical Information System (GIS).
All duties must be performed in compliance with relevant legislation, policies, and procedures, including health and safety regulations, data protection laws, and Council policies promoting diversity and confidentiality. The postholder should contribute positively to the Council’s reputation, behave in accordance with its values, and participate in employment and recruitment processes as required. When necessary, assist in executing the Council’s Emergency and Business Continuity Plans and promote equal opportunity policies.
The list of duties is not exhaustive, and the postholder may be required to undertake other duties consistent with this role.
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Customer Services Assistant employer: Newry, Mourne and Down District Council
Contact Detail:
Newry, Mourne and Down District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the local planning policies and regulations. Understanding the specific guidelines and legislation that govern planning in your area will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Gain practical experience by volunteering or interning in a related field. This could involve assisting with planning applications or participating in community projects, which will give you valuable insights and make your application stand out.
✨Tip Number 3
Network with professionals in the planning sector. Attend local council meetings or planning workshops to meet people who work in the field. Building these connections can provide you with insider knowledge and potential referrals.
✨Tip Number 4
Prepare for the interview by practising common questions related to customer service and planning. Be ready to discuss how you would handle public enquiries and manage conflicts, as these skills are crucial for a Customer Services Assistant.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and planning. Use bullet points for clarity and include specific examples of your achievements in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Council's mission. Highlight your ability to provide professional advice and your experience with public enquiries, site visits, and report writing.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Newry, Mourne and Down District Council
✨Know Your Planning Regulations
Familiarise yourself with the relevant planning regulations and policies that the Council adheres to. This will not only show your commitment to the role but also enable you to answer questions confidently and demonstrate your understanding of the responsibilities involved.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle public enquiries. Think of examples from past experiences where you successfully managed similar situations, and be ready to discuss your thought process.
✨Showcase Your Communication Skills
As a Customer Services Assistant, effective communication is key. Be prepared to discuss how you would handle difficult conversations or complaints from the public. Highlight any previous experience in customer service roles where you successfully resolved issues.
✨Demonstrate Teamwork and Leadership
Since the role may involve managing technical support staff, be ready to talk about your experience in teamwork and leadership. Share examples of how you've collaborated with others or led a project, emphasising your ability to work well within a team while also taking initiative.
