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- Tasks: Coordinate daily workloads and ensure in-flight meals meet client specifications.
- Company: Newrest is a leading global player in the catering industry, focused on customer satisfaction.
- Benefits: Enjoy free meals, parking, a pension plan, and mental health support.
- Why this job: Join a dynamic team, gain valuable experience, and contribute to high standards in aviation catering.
- Qualifications: No specific qualifications required; just a passion for teamwork and customer service.
- Other info: Permanent contract with a rolling shift pattern of 5 on, 3 off.
As a Flight Co-ordinator you will be responsible for the accurate, timely, and secure delivery of inflight catering services to aircraft. This role serves as the key liaison between Newrest and airline staff, ensuring that all food, beverages, equipment, and special meal requests are handed over according to airline specifications and within tight operational timelines.
You will play a critical role in maintaining service quality, compliance with aviation safety, hygiene standards and supporting a seamless inflight experience for airline passengers and crew.
Hours: 40 hours – Rotating Shift (4:00 starts and finish up to 23:00)
Rate: £16.94 per hour
Location: Colnbrook – London Heathrow
Contract: Full time – Permanent
Benefits
- Free meals.
- On-site parking.
- Full training and uniform.
- Employee Assistance Program.
- Free online health and wellbeing support.
- Pensions and Income Protection Schemes.
- Year-round access to virtual GP Service.
- Employee Discounts (also open to friends and family).
- 28 days holiday (inclusive of UK Bank Holidays), increasing with length of service.
Roles And Responsibilities
- Be an ambassador for Newrest, maintaining the delivery of exceptional service and quality of all inflight catering requirements to some of the world’s leading airlines.
- Conduct daily tasks in accordance with Newrest’s, client and civil aviation authority compliance requirements.
- Plan, coordinate daily tasks before the start of each shift and work with internal colleagues to meet daily deadlines.
- Ensure all in-flight meals, special meals, beverages and equipment are assembled and loaded in accordance with client flight loading specifications and inflight orders.
- Ensure all completed carts/trollies are packed in line with airline standards and maintained at appropriate temperatures (hot/cold) prior to delivery.
- Seal all carts/trollies ready for dispatch, in line with CAA requirements.
- Effectively load airline food and catering supplies inside delivery trucks and at the Aircraft.
- Guide catering vehicles airside and ensure safety protocols are followed during loading and offloading.
- Report any issues such as delays, shortages, or damaged items to the unit management immediately.
- Utilise effective communications to minimise delays and resolve any issues with sustainable solutions.
Essential Skills
- Must have a full UK driving license.
- Previous experience in airline catering, logistics, or customer service preferred, but not essential.
- A team player who can effectively manage conflicting priorities in a fast-paced environment without sacrificing quality.
- Good communication and interpersonal skills.
- Physically fit and capable of working at heights, indoor fridge temperatures around 10 degrees, all outdoor weather conditions and fast‑paced environments.
- Lift and/or push up to 25kg.
- Operational awareness with a good understanding of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements.
- Must be flexible to work shifts as operations run seven days a week requirement (including evenings and public holidays), you will be required to extend shifts depending on airside operational requirements.
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Flight Coordinator employer: Newrest
Contact Detail:
Newrest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight Coordinator
✨Tip Number 1
Familiarise yourself with the airline industry and its specific requirements. Understanding the nuances of in-flight catering and customer service will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Newrest or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your ability to multitask and work under pressure by preparing examples from your past experiences. This is crucial for a Flight Coordinator role where efficiency is key.
✨Tip Number 4
Showcase your communication skills during any interactions with the company. Being able to effectively communicate with both internal teams and external stakeholders is vital for this position.
We think you need these skills to ace Flight Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Flight Coordinator position at Newrest. Understand the key responsibilities and required skills, such as multitasking, effective communication, and adherence to safety measures.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Flight Coordinator role. Emphasise any previous administrative tasks, customer service experience, or roles that required coordination and communication with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for ensuring customer satisfaction and supporting managers in daily tasks.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Flight Coordinator role.
How to prepare for a job interview at Newrest
✨Show Your Customer Service Skills
As a Flight Coordinator, customer satisfaction is key. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your dedication to providing excellent service.
✨Demonstrate Your Multitasking Ability
The role requires juggling multiple tasks under pressure. During the interview, highlight experiences where you managed several responsibilities simultaneously, especially in fast-paced environments. This will show that you're capable of handling the demands of the job.
✨Familiarise Yourself with Airline Standards
Understanding airline catering standards can set you apart from other candidates. Do some research on common practices and be ready to discuss how you would ensure compliance with these standards in your role.
✨Emphasise Teamwork and Communication
Effective communication with colleagues and clients is crucial in this position. Share specific instances where you worked as part of a team to achieve a goal or resolve a problem, showcasing your ability to collaborate effectively.