At a Glance
- Tasks: Manage customer accounts and ensure a seamless experience from start to finish.
- Company: Join a dynamic team in the exciting aviation industry.
- Benefits: 28 days annual leave, free meals, parking, and a pension plan.
- Other info: Access to mental health support and discounts for you and your friends.
- Why this job: Kickstart your career with clear progression opportunities and full training.
- Qualifications: Organised and customer-focused individuals ready to learn.
The predicted salary is between 33953 - 41499 £ per year.
Readyfor Take-Off?
Ifyou're an organised, customer-focused professional looking to build a rewardingcareer in aviation account management, we'd love to hear from you.
We're looking for a Trainee Customer Account Manager to join our team.
You'll play a key role in managingcustomer accounts, coordinating operational requirements and ensuring aseamless experience through to delivery.
Benefits
- This it's anopportunity to develop your career within the aviation industry, with clearprogression pathway.
- Average 40 hours per week
- Annual Leave of 28 days andincrements based on service.
- Free Meals & Parking on Site, first come first serve.
- Full training and full protectiveuniform supplied.
- Save for your future by becoming amember of the Pension Plan.
- Life Assurance of two times basicsalary Income Protection Scheme.
- Income Protection Scheme for absenceover 13 weeks for up to 2years.
- Year Employee Assistance Programmeto help with everyday issues or larger problems where you may need additionalsupport, including legal and financial advice, support with work related issuesor personal issues such as bereavement.
- Unlimited access to an onlineplatform offering mental health and wellbeing support.
- Access to a 24hr virtual GP Service.
- Discounts Scheme, offeringgreat deals 24/7 (also open to friends and family).
- What You'll Be Doing
- Building and maintaining strongrelationships with customers and key stakeholders.
- Managing customer accounts andacting as the primary point of contact.
- Coordinating customer requirementswith internal departments to ensure efficient service delivery.
- Monitoring projects and operationalactivities to ensure deadlines and service levels are met.
- Resolving customer queries quicklyand professionally.
- Identifying opportunities to improvecustomer satisfaction and business performance.
- Preparing reports, quotations, andaccount updates.
- Supporting business growth throughexcellent customer engagement and account development.
- #J-18808-Ljbffr
Trainee Customer Account Manager employer: Newrest Group
Join a dynamic team as an HGV Class 2 Driver, where you will enjoy a supportive work culture that prioritises employee well-being with benefits like free meals on duty and a cashback scheme for everyday expenses. With flexible shift patterns and opportunities for overtime, this role not only offers competitive pay but also fosters growth within the aviation industry, making it an excellent choice for those seeking meaningful employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Account Manager
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Newrest Group.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Newrest Group.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Newrest Group that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Newrest Group, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Account Manager
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Newrest Group, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Newrest Group. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Newrest Group.
How to prepare for a job interview at Newrest Group
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Newrest Group that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Newrest Group and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
