Flight Coordinator in Crawley

As a Flight Co-ordinator you will be responsible for the accurate, timely and secure delivery of inflight catering services to aircraft. This role serves as the key liaison between Newrest and airline staff, ensuring that all food, beverages, equipment and special meal requests are handed over according to airline specifications and within tight operational timelines. You will play a critical role in maintaining service quality, compliance with aviation safety, hygiene standards and supporting a seamless inflight experience for airline passengers and crew.

Hours: 40 hours, 5 on 3 off shift pattern.

Shift Times: Start times from 3.00 am and finish times up to 21.30.

Rate: £15.75 per hour.

Location: Gatwick.

Contract Type: Full time, Permanent.

You must be flexible to work shifts as operations run seven days a week (including evenings and public holidays), and you will be required to extend shifts depending on airside operational requirements. Please note that as this position is in the aviation industry your offer would be subject to security clearance; this requires a 5-year employment reference check. If you are invited to an interview, you will be required to bring a copy of your HMRC employment history, tacho card and driver qualification card. We are looking for candidates that can commit to this role on a long-term basis, as such candidates must have under four references in the previous five years at the date of application and have the permanent, unrestricted right to work in the UK.

Benefits:

• Free meals.
• On-site parking.
• Full training and uniform.
• Employee Assistance Program.
• Free online health and wellbeing support.
• Pensions and Income Protection Schemes.
• Year-round access to virtual GP Service.
• Employee Discounts (also open to friends and family).
• 28 days holiday (inclusive of UK Bank Holidays), increasing with length of service.

Roles and Responsibilities:

• Be an ambassador for Newrest, maintaining the delivery of exceptional service and quality of all inflight catering requirements to some of the world's leading airlines.
• Conduct daily tasks in accordance with Newrest's, client and civil aviation authority compliance requirements.
• Plan, coordinate daily tasks before the start of each shift and work with internal colleagues to meet daily deadlines.
• Ensure all in-flight meals, special meals, beverages and equipment are assembled and loaded in accordance with client flight loading specifications and inflight orders.
• Ensure all completed carts/trollies are packed in line with airline standards and maintained at appropriate temperatures (hot/cold) prior to delivery.
• Seal all carts/trollies ready for dispatch, in line with CAA requirements.
• Effectively load airline food and catering supplies inside delivery trucks and at the Aircraft.
• Guide catering vehicles airside and ensure safety protocols are followed during loading and offloading.
• Report any issues such as delays, shortages, or damaged items to the unit management immediately.
• Utilise effective communications to minimise delays and resolve any issues with sustainable solutions.

Essential Skills:

• Must have a full Manual UK driving license with under 6 points.
• Previous experience in airline catering, logistics, or customer service is preferred but not essential.
• A team player who can effectively manage conflicting priorities in a fast-paced environment without sacrificing quality.
• Good communication and interpersonal skills.
• Physically fit and capable of working at heights, indoor fridge temperatures around 10 degrees, all outdoor weather conditions and fast-paced environments.
• Lift and/or push up to 25kg.