Spa Receptionist in Newquay

Set on Cornwall's spectacular north coast, The Nici is one of the UK's most exciting luxury lifestyle destinations. Overlooking the Atlantic Ocean, the hotel combines contemporary design, exceptional hospitality, and world-class wellness facilities to create an experience that is both relaxed and sophisticated. The Nici features beautifully designed guest accommodation, destination dining, extensive leisure facilities, and a luxury spa that has become a sought-after wellness retreat for both hotel guests and local members. With indoor and outdoor pools, premium treatment rooms, fitness facilities, and carefully curated wellness experiences, the spa is at the heart of the guest journey.

As part of our growing team, you'll have the opportunity to work in a fast-paced luxury environment where exceptional service, attention to detail, and creating memorable guest experiences are at the core of everything we do.

We are looking for a warm, professional, and highly organized Spa Receptionist to join our Spa team. As the first point of contact for guests visiting the spa, you will play a vital role in delivering a seamless and welcoming experience from the moment they arrive. You will be responsible for managing appointments, assisting guests with enquiries, promoting treatments and products, and ensuring the reception area reflects the high standards expected of a luxury wellness destination.

This is an excellent opportunity for someone who is passionate about hospitality, wellness, and customer service and who enjoys building genuine connections with guests.

• Welcome all guests with a friendly, professional, and engaging manner.
• Manage spa treatment bookings, cancellations, and amendments efficiently.
• Answer telephone and email enquiries in a timely and professional manner.
• Provide expert knowledge of spa treatments, facilities, memberships, and promotions.
• Process payments and maintain accurate guest records.
• Support retail sales by recommending suitable products and treatments.
• Maintain high presentation standards throughout the reception and spa areas.
• Coordinate daily schedules with therapists and spa management.
• Conduct facility tours for prospective members and guests when required.
• Resolve guest concerns promptly and professionally, escalating where necessary.
• Assist with opening and closing procedures and daily operational checks.
• Ensure compliance with health and safety procedures and company policies.

The ideal candidate will have:

• Previous experience in a reception, hospitality, spa, leisure, or customer-facing role.
• Exceptional customer service skills with a genuine passion for guest care.
• Strong communication and interpersonal abilities.
• Excellent organisational skills and attention to detail.
• Confidence working with booking systems, payment systems, and Microsoft Office.
• The ability to multitask and remain calm under pressure.
• A positive, proactive, and team-focused attitude.
• Flexibility to work evenings, weekends, and bank holidays as required.

• Competitive salary.
• Staff discounts across hotel, spa, food, and beverage outlets.
• Complimentary use of selected leisure facilities.
• Ongoing training and professional development opportunities.
• Career progression within a growing luxury hospitality group.
• Employee recognition programmes.
• Supportive and collaborative working environment.

At The Nici, we believe our people are our greatest asset. We are committed to creating an inspiring workplace where team members feel valued, supported, and empowered to deliver exceptional experiences every day. If you thrive in a luxury hospitality environment and are passionate about wellness and customer service, we'd love to hear from you.

To apply, please submit your CV and a brief cover letter outlining your experience and suitability for the role.