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Our Receptionists are the face of Newport Live, as the first point of contact when visiting our sites; greeting our members and visitors in person and answering calls along with our Customer Services team. We have a number of part-time shifts available at Newport International Sports Village, and are looking for people to join the team as soon as possible.
Hours, Pay and Benefits
Salary:Uplifted to Real Living Wage (£12.60 per hour)
Benefits:33 days holiday per year (pro rata), generous pension scheme, free Newport Live membership, free onsite parking, café discount, uniform provided, cycle-to-work scheme and wellbeing programmes
Hours: There are currently multiple shifts available (please see below) across two sites (Regional Pool & Tennis Centre (\"Pool\") and the Geraint Thomas National Velodrome of Wales (\"Velodrome\")) withopportunities to work extra shifts as and when required for absence cover across all sites:
Monday
13:30 – 22:15 - Pool - 3 weekly - Week 1 (of a 3 week rota)
05: 45 – 14:00 - Pool - 3 weekly - Week 3(of a 3 week rota)
Tuesday
16:00 to 20:00 - Pool - Weekly
13:30 – 22:15 -Velodrome - 3 weekly - Week 1(of a 3 week rota)
05:45 – 14:00 – Velodrome - 3 Weekly - Week 3(of a 3 week rota)
Thursday
05:45 – 14:30 – Velodrome - 3 weekly - Week 2(of a 3 week rota)
Friday
Saturday
07:45 – 21:15 – Velodrome - 3 weekly - Week 2(of a 3 week rota)
Sunday
Key Experiences and Qualifications
- Working in a customer-facing customer services role
- Cash handling in a busy service environment
- Using telephony systems
- Achieving set targets and deadlines
Beneficial Experience
- Sales and upselling of products and/or services
- Using Point of Sale (POS) systems
Role Requirements
Who are we looking for?
You should have a friendly and approachable nature, with a dedication to delivering excellent customer service and the ability to remain calm during busier periods (typically events and peak times).
Previous Receptionist experience is beneficial, but full training will be provided.
What will you be doing?
Our Receptionists are multi-taskers, and two shifts are rarely the same. The main responsibilities will include:
- Greeting customers and visitors on arrival
- Dealing with customers queries face-to-face, on the telephone or via email
- Taking payments and assisting with paperwork for banking
- Assisting with sales through positive promotion of our activities and services
- Ensuring the Reception area is always clean and well presented
- Taking an important role in any emergency situations, including site evacuations
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-Time) in Newport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newport Live and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newport Live and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newport Live.
Get Familiar with Our Brand:Before applying, take some time to learn about Newport Live and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newport Live
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newport Live.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newport Live will surely appreciate.
