At a Glance
- Tasks: Be the friendly face at our Box Office, helping customers and selling tickets for exciting events.
- Company: Join the vibrant team at Riverfront Theatre & Arts Centre, a hub for arts and culture.
- Benefits: Earn £13.45 per hour, enjoy discounts, and access wellbeing programmes.
- Other info: Flexible shifts available, perfect for students looking to earn while enjoying the arts.
- Why this job: Get involved in the arts scene and make memorable experiences for visitors.
- Qualifications: Experience in retail or customer service is essential; great communication skills are a must.
The predicted salary is between 13.45 - 13.45 £ per hour.
Our Box Office Assistants are part of the first point of contact for customers, visitors, and members at the Riverfront Theatre & Arts Centre, providing information on our programme of events, and selling tickets for performances. We are looking for additional team members to join us on a Casual basis, to pick up shifts during busy periods and absence cover, and especially for our upcoming Panto season.
Hours, Pay and Benefits
- Hours: Casual; you will be advised of the upcoming shifts available for you to confirm when you are available to work; this may occasionally be at short notice. Shifts cover our team's operational hours, between 08:30-20:30 Monday-Saturdays with occasional Sunday shifts available depending on show programming.
- Pay Rate: £13.45 per hour
- Benefits: Discounted Newport Live membership, generous pension scheme available, cafe discount when on shift, uniform provided, access to wellbeing programmes.
Key Experiences and Qualifications
- Essential for your application:
- Experience working in a similar or retail environment
- Experience of cash and credit/debit card handling processes
- Competent user of various IT systems and software
- Excellent communication skills, both verbally and in writing
- Beneficial for your application:
- Ability to communicate in Welsh
- Experience working in an arts or charitable organisation
Role Requirements
Our Riverfront site hosts a variety of events from performances in the auditorium which seats over 450 people, to our art gallery spaces, hosting workshops and classes, and our cinema, which seats over 100 people. Our Box Office Assistants are the important first point of contact for our customers, visitors and members at the Riverfront, providing information on our programme of events and selling tickets for performances.
Main responsibilities include:
- Welcoming customers to the Riverfront at the front desk
- Assisting with enquiries in-person, via telephone and via digital platforms
- Using Point of Sale, Box Office and other systems for the sale and checking of tickets
- Scanning tickets on entry to performances to ensure accurate audience and attendance data
- Keeping accurate records of ticket sales and financial transactions
- Familiarity of programme of events to enable efficient and effective customer interactions
This can be a busy role, and the ability to cope well when working under pressure to tight deadlines, whilst maintaining a polite and pleasant manner, is a must.
Additional Requirements
Shifts cover mornings, afternoons, evenings, weekends and bank holidays. Available shifts will be published in advance for you to select which you are available to commit to work at; on occasion, shifts may be published at short notice, and therefore full flexibility is appreciated. Your availability for shift times will be discussed at interview if your application is shortlisted.
If you would like more information on the role or about life at the Riverfront at Newport Live, please contact our Customer Experience Manager, Andrew, or Assistant Customer Experience Manager, Alyson, by telephoning 01633 656 757 or email the HR team at jobs@newportlive.co.uk.
Box Office Assistants (Casual) in Newport employer: Newport Live
Newport Live is an exceptional employer that prioritises the safety and enjoyment of its community, offering a dynamic work environment for Lifeguards at our vibrant sports and leisure sites. With flexible working hours, a strong emphasis on employee development, and a supportive team culture, we empower our staff to thrive while making a positive impact on visitors' experiences. Join us in fostering a welcoming atmosphere where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistants (Casual) in Newport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newport Live and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newport Live and let us see your personality shine through!
We think you need these skills to ace Box Office Assistants (Casual) in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newport Live.
Get Familiar with Our Brand:Before applying, take some time to learn about Newport Live and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newport Live
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newport Live.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newport Live will surely appreciate.
