At a Glance
- Tasks: Support patients by managing enquiries, booking appointments, and providing essential information.
- Company: Join a caring team at Newport Health Centre, dedicated to excellent patient care.
- Benefits: Full training, ongoing support, and a friendly work environment.
- Other info: Flexible hours and opportunities for growth in a supportive setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
Patient Advisor
The closing date is 27 March 2026
Please note - this vacancy may close early if sufficient applications are received
Hours of availability - Full & Part time hours available
Monday - Friday 07.00-18.30 (We ask for availability during these core hours).
We have an exciting opportunity for new Patient Advisor to join our forward thinking, supportive, family friendly training practice. You will have strong organisational skills and be a positive and confident communicator with proven coordination experience and skills.
Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.
Job description
Job responsibilities
Communication
- To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
- Provide and receive confidential and complex information from a range of sources, and escalating as required.
- To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
- To manage own behaviour in a positive manner to maintain effective working relationships
- To always behave professionally and uphold the reputation of the Practice
- To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.
Analysis and Judgement
- To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
- To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
- Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.
Patient and Client Care
- Contact with patients, assisting where needed and appropriate
Service and Policy Development
- To be aware of relevant Practice related policies/procedures relevant to the post.
Information System use and management
- Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent experience
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care or business setting
- Working knowledge of microsoft IT systems
Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Excellent attention to detail
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Willingness to travel to other sites
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Newport Health Centre
Address
22 Carisbrooke High Street
Newport
Isle of Wight
PO30 1NR
Patient Advisor - Newport Health Centre employer: Newport Health Centre
At Newport Health Centre, we pride ourselves on being a supportive and family-friendly training practice that prioritises the well-being of both our patients and staff. Our vibrant work culture fosters professional growth through comprehensive training and mentoring, while our diverse multi-disciplinary team ensures a collaborative environment where every employee can thrive. Located on the beautiful Isle of Wight, we offer a unique opportunity to make a meaningful impact in the community while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor - Newport Health Centre
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Newport Health Centre for the Patient Advisor - Newport Health Centre role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor - Newport Health Centre
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Newport Health Centre, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Newport Health Centre, and how you can make a difference!
How to prepare for a job interview at Newport Health Centre
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Newport Health Centre.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Newport Health Centre appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Newport Health Centre supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
