At a Glance
- Tasks: Support patients by managing enquiries, booking appointments, and providing essential information.
- Company: Join a caring team at Newport Health Centre, dedicated to excellent patient care.
- Benefits: Full training, ongoing support, and a friendly work environment.
- Other info: Flexible hours and opportunities for growth in a supportive setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
Patient Advisor
The closing date is 27 March 2026
Please note - this vacancy may close early if sufficient applications are received
Hours of availability - Full & Part time hours available
Monday - Friday 07.00-18.30 (We ask for availability during these core hours).
We have an exciting opportunity for new Patient Advisor to join our forward thinking, supportive, family friendly training practice. You will have strong organisational skills and be a positive and confident communicator with proven coordination experience and skills.
Previous experience in the NHS in a similar role is not required, however a strong background in customer service would be an advantage.
Job description
Job responsibilities
Communication
- To deal with face-to-face, e-mail and telephone enquiries, re-directing to others as appropriate, and recording and prioritising messages.
- Provide and receive confidential and complex information from a range of sources, and escalating as required.
- To identify and use the most effective means of communication, appropriate to the situation and individuals involved.
- To manage own behaviour in a positive manner to maintain effective working relationships
- To always behave professionally and uphold the reputation of the Practice
- To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act.
Analysis and Judgement
- To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept.
- To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults
- Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met.
Patient and Client Care
- Contact with patients, assisting where needed and appropriate
Service and Policy Development
- To be aware of relevant Practice related policies/procedures relevant to the post.
Information System use and management
- Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary.
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent experience
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care or business setting
- Working knowledge of microsoft IT systems
Skills
Essential
- Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
- Strong IT skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Excellent attention to detail
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Willingness to travel to other sites
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Newport Health Centre
Address
22 Carisbrooke High Street
Newport
Isle of Wight
PO30 1NR
Patient Advisor - Newport Health Centre employer: Newport Health Centre
At Newport Health Centre, we pride ourselves on being a supportive and family-friendly training practice that prioritises the well-being of both our patients and staff. Our vibrant work culture fosters professional growth through comprehensive training and mentoring, while our diverse multi-disciplinary team ensures a collaborative environment where every employee can thrive. Located on the beautiful Isle of Wight, we offer a unique opportunity to make a meaningful impact in the community while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor - Newport Health Centre
✨Tip Number 1
Get to know the Newport Health Centre vibe! Research their values and mission. When you chat with them, drop in some references to their core principles. It shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll be the first point of contact. Role-play with a friend or family member to get comfortable with answering questions and providing information clearly and confidently.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you’ve helped someone or solved a problem. This will help you stand out as someone who can handle patient queries with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Advisor - Newport Health Centre
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Patient Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:As a Patient Advisor, you'll need to communicate effectively with a diverse range of people. In your application, give examples of how you've successfully communicated in previous roles, whether it's face-to-face or over the phone.
Highlight Your Customer Service Experience:Even though previous NHS experience isn't required, a strong background in customer service is a plus! Share any relevant experiences where you've provided excellent service and made a positive impact on customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Newport Health Centre
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Advisor role. Familiarise yourself with the key responsibilities, such as handling patient enquiries and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is crucial. Prepare examples of how you've effectively communicated with customers or clients in the past. Think about times when you had to handle difficult situations or provide clear information, and be ready to share these stories during your interview.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially in busy environments, which will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the practice and the role. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the position. Thoughtful questions can leave a lasting impression on your interviewers.
