Assistant PCN Manager in Wellington

The Assistant PCN Manager will support the PCN Manager in the operational management and development of the Primary Care Network. The post holder will take lead responsibility for governance, regulatory compliance, CQC registration, payroll administration, workforce processes, staff training coordination, operational systems management, service monitoring and organisational reporting.

Responsibility for service redesign, transformation programmes, formal staff management, disciplinary matters, performance management and strategic workforce decisions remains with the relevant lead or the PCN Manager unless specifically delegated.

Whilst 30 hours per week is our preferred working structure we are able to be flexible and will consider up to 37.5 hours per week for the correct applicant. This role is an in person role based in our PCN Hub offices in Shawbirch.

Main duties of the job

Working across a range of PCN services, the post holder will lead designated operational, governance and compliance workstreams, ensuring systems, processes and documentation are maintained to support the safe, effective and efficient delivery of services. The role will oversee day-to-day operational systems and processes, whilst providing governance, performance and organisational support across the PCN.

The post holder will work independently within their areas of responsibility whilst maintaining close communication with the PCN Manager and Clinical Director.

The post holder will lead designated governance, compliance, workforce administration, operational systems and training functions across the PCN.

About us

Newport and Central Primary Care Network (PCN) consists of four practices: Wellington Road Surgery, Linden Hall Surgery (both in Newport), Donnington Medical Practice and Shawbirch Medical Centre in Telford. Together, they cover approximately 60,000 patients.

Job responsibilities

Key Responsibilities

Governance, Quality and Compliance

Act as the PCN lead for CQC registration and ongoing regulatory compliance.

Coordinate all activities required to support successful CQC registration, inspection readiness and ongoing compliance.

Develop, implement and maintain governance systems, policies, procedures and assurance frameworks across the PCN.

Maintain a comprehensive repository of evidence to demonstrate compliance with regulatory, contractual and organisational requirements.

Lead the coordination of compliance action plans and monitor progress against agreed actions.

Manage policy review schedules and ensure governance documentation remains up to date.

Maintain and monitor organisational risk registers, action logs and assurance records.

Coordinate internal audits, quality reviews and compliance assessments.

Produce governance and compliance reports for the PCN Manager, Clinical Director and Board.

Support continuous quality improvement initiatives across PCN services.

Payroll and Workforce Administration

Lead the monthly payroll submission process, ensuring information is accurate and submitted within required timescales.

Maintain workforce records, employment documentation and personnel databases.

Monitor annual leave, absence, mandatory training, DBS renewals and workforce compliance requirements.

Coordinate recruitment administration, onboarding and induction processes.

Maintain workforce reporting information and provide regular workforce data to support management decisions.

Act as a point of contact for routine payroll and workforce administration queries.

Support the maintenance of workforce policies, records and systems.

Coordinate the collection, validation and submission of contractual and organisational returns.

Workforce Development and Training

Coordinate the delivery and monitoring of training and development activities across the PCN.

Maintain accurate training records and ensure mandatory training requirements are monitored and reported.

Develop and maintain a PCN-wide training matrix and compliance dashboard.

Monitor statutory and mandatory training compliance and escalat e concerns where appropriate.

Identify upcoming training requirements and support managers in maintaining workforce compliance.

Coordinate staff access to learning resources, development opportunities and training programmes.

Support the induction process for new starters and maintain induction records.

Produce workforce development and training reports for the PCN Manager and Clinical Director.

Operational Systems and Service Coordination

Maintain and oversee day-to-day PCN operational systems, including EMIS and other digital platforms.

Monitor workflows, tasks, messages and shared inboxes, ensuring actions are completed within agreed timescales.

Support the allocation and coordination of work across PCN staff and services.

Develop and maintain operational processes, trackers and standard operating procedures.

Identify and elevate operational issues, risks or system inefficiencies to the PCN Manager.

Provide operational support to ensure the smooth running of PCN services and activities.

Person Specification

Experience

• Experience working within healthcare, primary care, NHS or another regulated environment.
• Experience supporting or leading governance, quality assurance or compliance activities.
• Experience maintaining policies, procedures, audits or assurance records.
• Experience producing reports and maintaining accurate documentation.
• Experience coordinating workforce administration, training compliance or payroll processes.
• Experience supporting a CQC registration, inspection, compliance review or regulatory assessment.
• Experience working within a Primary Care Network, GP Practice or NHS provider organisation.
• Experience using EMIS, docman, and other healthcare software.

Skills and Abilities

• Excellent organisational and planning skills.
• Ability to manage multiple workstreams and priorities simultaneously.
• Strong written and verbal communication skills.
• Ability to analyse information and present findings clearly.
• Ability to work independently and take ownership of designated areas of responsibility.
• Strong attention to detail and accuracy.
• Ability to develop and maintain effective working relationships with a range of stakeholders.
• Ability to maintain confidentiality and exercise discretion.
• Strong problem‑solving skills.
• Competent in producing reports, maintaining databases and managing documentation.
• Ability to interpret regulatory and contractual requirements and translate them into practical actions.
• Ability to coordinate audits, compliance reviews and governance activities.
• Experience developing policies, procedures and guidance documents.

Personal Qualities

• Professional, reliable and organised.
• Self‑motivated with a proactive approach to work.
• Able to work calmly under pressure and meet deadlines.
• Commitment to continuous improvement and learning.
• Adaptable and responsive to changing organisational priorities.
• High level of integrity and professionalism.
• Ability to work collaboratively whilst also managing own workload independently.

Qualifications

• Educated to GCSE level (or equivalent) including English and Mathematics.
• Evidence of continued professional development.
• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel.
• Degree level qualification or equivalent experience.
• Qualification in management, business administration, project administration or governance.
• Training in quality improvement, audit, compliance or risk management.

Knowledge

• Knowledge and understanding of CQC Fundamental Standards and regulatory requirements.
• Knowledge of Primary Care Networks and NHS primary care services.
• Understanding of governance, compliance and quality assurance processes within healthcare.
• Understanding of confidentiality, information governance and data protection requirements.
• Understanding of workforce compliance requirements, including training, DBS and employment records.
• Knowledge of administrative and governance processes.
• Knowledge of Microsoft Office applications and data management systems.
• Understanding of NHS workforce processes and employment practices.
• Knowledge of risk management, incident management, audit and quality improvement principles.
• Understanding of safeguarding requirements within primary care.
• Awareness of NHS contractual and commissioning frameworks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£39,000 to £42,000 a year Subject to PCN ARRS banding