Patient and Stock Administrator in Welwyn Garden City

Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.

We are looking for a new Patient Administrator and Stock Coordinator to join our new clinic in Welwyn Garden. This is a 10-month, maternity cover fixed term contract role and will be 40 hours over 5 days per week, including some weekends on a rota basis. We could however consider a part time contract.

This role involves carrying out different administrative duties such as booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

From a stock management perspective, this role will ensure that the service maintains the right level of clinical & non-clinical stock by working closely with the clinical and operational teams. The role holder will liaise with the clinical teams regarding tasks including ordering of consumables, chasing late orders, stock rotation, maintaining stock levels and monthly stock audits. We envisage that approximately half of the week will be devoted to patient admin duties and half of the week towards stock control activity.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people – the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease. It’s a broad administrative role that will require high levels of attention to detail and the ability to build strong working relationships with a variety of colleagues and external stakeholders.

What skills and experience do I need?

• Experience in a healthcare setting
• Previous experience in a customer or patient facing role
• Previous experience of stock management and purchasing in previous roles, with an understanding of good practice principles
• Ability to juggle priorities and work under own initiative
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when needed

What we’re offering:

• A FTE salary of £26,436.80 per annum
• 25 days annual leave and 1 day birthday leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme
• Free access to Headspace
• An environment where your learning and development is supported through a range of various learning tools and courses
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity or to request a job description, please contact yvonne.savasci@newmedica.co.uk.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.