At a Glance
- Tasks: Lead patient engagement and drive referrals for eye health services in your community.
- Company: Join Newmedica, a top-rated NHS ophthalmology provider with a great workplace culture.
- Benefits: Enjoy a competitive salary, generous leave, and wellness perks like free eye tests.
- Other info: Flexible working with travel opportunities and a vibrant team dedicated to improving eye health.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in sales or referrals, strong communication skills, and a passion for patient care.
The predicted salary is between 45000 - 45000 £ per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces for 2026 — recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day—Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for an experienced and dynamic Service Engagement Lead to join our team. This role is designed to support the development and growth of new patient referrals into the service, provide exceptional customer service to our private patients and coordinate all educational and marketing initiatives. The role will work across the Newmedica Cheshire and North Wales region to deliver the required referral numbers to achieve the expected sales targets and growth strategy for the Newmedica Cheshire Oaks clinic. Occasional evenings will be required to support our educational and marketing activities and events.
You will be highly visible within the community surrounding the clinic and your practical understanding of the local referral community will help Partners to develop referrer engagement plans and build local relationships with referrers such as Opticians, GPs, Referral Management Centres, LOCs. You will work closely with all Private Medical Insurers to boost our profile and drive private sales through a variety of channels. You will be the main conduit between the clinic and the central Marketing & Engagement functions. You will be the eyes and ears on the ground and will have a thorough understanding of competitor activity. You will also play a key role in the planning and organising of events such as CPD sessions, local marketing initiatives, attending optical fairs and events and much more.
What skills and experience do I need
You will have experience within a referrals or sales generation environment. Ideally you will have knowledge of the NHS policy landscape relating to patient referrals, particularly in the ophthalmology sector. You will be an organised self-starter – a strong communicator who is able to overcome challenges and influence people to your point of view. Your friendly and engaging personality will mean that you are adept at establishing effective working relationships with a wide variety of stakeholders. You will be used to building long-term relationships and will understand how to maintain these contacts in a way that will encourage ongoing patient referrals. You will have experience of organising and managing promotional events and your excellent organisational skills will ensure these are always a success. You will be comfortable working in a hybrid-based role with a high degree of travel around Cheshire and North Wales. Whilst the core working time is typical office hours, flexibility will be required regarding travel and after-hours events. This role will suit a friendly, engaging and confident person who thrives in a fast-paced, target driven environment.
What we’re offering
- A salary of up to £45K pro rata
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service, death in service cover, and the blue light discount scheme
- Free access to Headspace App
- An environment where your development is supported through a range of various learning tools and courses
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Service Engagement Lead employer: Newmedica
Newmedica is an exceptional employer, recognised as a Great Place to Work for three consecutive years, offering a supportive and collaborative work culture that prioritises employee development and well-being. With a focus on changing lives through better sight and eye health, employees benefit from a range of perks including generous annual leave, a comprehensive pension scheme, and access to wellness resources, all within a modern and vibrant working environment in the Cheshire and North Wales region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engagement Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newmedica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newmedica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Engagement Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newmedica:Your cover letter is your chance to shine! Tell us why you want to work at Newmedica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newmedica!
How to prepare for a job interview at Newmedica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
